Monthly Archives: December 2013

Couldn’t update to Windows 8.1 (0x80070005-0x4000D)

I haven’t heard of many people, that the upgrade from Windows 8 to Windows 8.1 didn’t work smoothly. However, I did run into an issue recently. When trying to upgrade a Windows 8 computer to 8.1, it would download the update from the Microsoft Store but through the installation process it would error out. Here is how I fixed the issue. Kudos to Peter_Mc , without your helpful troubleshooting, this would have been a long day 🙂

Problem: When installing the Windows 8.1 update, the update would install until it got to 3% and then it would error out. This is the message it gave: Couldn’t update to Windows 8.1 . . .  Sorry, we couldn’t complete the update to Windows 8.1. We’ve restored your previous version of Windows to this PC.  0x80070005-0x4000D .8.1 upgrade error

Solution:

Step One: Browse to this location: C:\$Windows.~BT\Sources\Panther and you will find a Continue reading

Internet Explorer 10 Security Update (KB2862772) Failed Installation

I recently worked on a Windows 7 64 bit laptop that was having issues installing the Cumulative Security Update for Internet Explorer 10 for Windows 7 (KB2862772).

KB2862772 update

The laptop would install the update and then I would restart. However, during the reboot it would do its normal update process “Configuring Windows Updates”, it would get to about 35% and then say “Failure Configuring Windows Updates, Reverting Changes”.

I searched online for some help but no one had a good solution for this issue. After a bunch troubleshooting this is the solution I found.

Step One: On the laptop, I went to Control Panel > Programs > Turn Windows features on or off. I unchecked the Internet Explorer 11 box and disabled the browser.

( On a side note) I don’t know why it said Internet Explorer 11, it should have said IE 10 since that was the version I was on. That could be one of the reasons the security update for Internet Explorer 10 didn’t want to install.

Step Two: I then went to Windows Update and installed the Security Update for Internet Continue reading