Monthly Archives: May 2014

Pictures Don’t Display in Outlook 2013 – Cannot Display Linked Images

Update 6/24/15:  The work-around below worked fine until my customer contacted me and said he couldn’t email out of QuickBooks. So long story short, I had to disable Outlook from running as an administrator so our customer would be able to send emails from Quickbooks using Outlook. If you want more of the background to this issue, read the original portion of this post.

Now that the work around wasn’t going to solve the issue, I had to figure out what was happening. I scoured the Internet trying to find the fix to this problem but no one had the answer for me. I remembered I had written this post so I decided to go over my notes again. I came upon the part about Internet Explorer not downloading executables.  I decided to check that out again. Sure enough, I couldn’t download executables either. I also found this forum, that got me thinking.

I decided to check where Internet Explorer was storing its temporary Internet files. Under current location there was nothing listed. Temporary Internet FilesI thought this was very suspicious so I checked Internet Explorer on my computer. Sure enough under the current location for temporary Internet files I saw a path (C:\Users\<username>\AppData\Local\Microsoft\WIndows\INetCache).

I also noticed on the defective computer, that temporary Internet files were allowed to take up 0MB. I tried to make that larger but it kept giving me an error.

I decided to move the location of the temporary Internet files to another place on drive C . I allocated 500MB of disk space to temporary Internet files.Temporary Internet Files Fixed I then was forced to log off so these changes could be saved.

Once I logged back into Windows, I opened Internet Explorer and I was now able to download executable files. I then opened Outlook 2013, and found an email that had pictures embedded in it. Much to my delight, the pictures loaded just fine! Every email I clicked, that had pictures in it, loaded just fine!

Conclusion: Many people in the forums and the Internet said to make sure your Outlook temp folder and the Temporary Internet Files folder are empty. However, in my case the temporary Internet files folder wasn’t set properly and was to low to be able to download anything at all. Since Outlook’s picture settings are based off the temporary Internet files settings in Internet Explorer this was causing the photos not to load.

I hope this helps. Please leave a comment below and follow me on Twitter.

 

Original Post: I recently worked on this problem. The customer was using Microsoft Outlook 2013 for his email client. It was working great except for one thing. Whenever he got an email that had imbedded pictures he couldn’t download the pictures. The error he got when he tried downloading pictures was the following; cannot display linked pictures.

Here is some of the troubleshooting steps I went through and then the eventual work-around I found. I started Outlook 2013 in safe mode. You can start Outlook in Safe Mode by holding the CTRL key when opening the program. This didn’t fix the issue.

I also made sure there were no addins that were causing issues with downloading pictures in Outlook.   There were no additional addins.

I also installed the latest Microsoft Office updates. This too didn’t help.

I noticed McAfee was installed on his computer. I disabled the firewall and some of the other settings but to no avail. I also uninstalled McAfee just in case something in the program was blocking picture downloads.

During my research of this issue, I found Office 2013 is loosely based on Internet Explorer. So I started by changing various Internet Explorer 11 settings. This didn’t help. I tried resetting Internet Explorer back to its default settings, no luck. I knew the customer said he was having trouble with Internet Explorer 11, so I downgraded his browser to IE 10. I then Continue reading

Remove us.yhs4.search.yahoo.com Redirect virus

A little while ago a customer needed me to clean up his laptop. He had accidentally downloaded some junk programs and search engines. He was seeing lots of ad and his search engine on his browser had changed. I figured it would be relatively simple to remove, but this one surprised me.

Here are the steps I used to remove the Yahoo redirect virus.

1. I uninstalled the junk programs I found.

2. I ran Malwarebytes and removed all the threats I found.

3. I removed all the weird search engines and home pages I found in Internet Explorer and Google Chrome.

4. I ran ccleaner to get rid of unnecessary registry files and trash that got installed.

5. I restarted the computer and it was fast and seemed to be working fine. However, when  I did a search in Google Chrome this stupid Yahoo redirect came up.

So I tried a couple more things. I removed all the extensions and add-ons in Chrome. I also made a new Chrome profile.  I did a couple searches and I thought I had gotten the virus finally removed, so I told the customer he was all fixed up.

It wasn’t long later the customer contacted me that he was still getting the Yahoo redirect every now and then. When he did a Google search most of the time it would return a Google search result but 10% of the time the stupid Yahoo search engine would come up.
Continue reading

How to disable Chrome’s “Origin chip” to reveal website’s URL

I use Chrome beta for a browser. I was quite annoyed to see that a recent update to my browser took away the URL string. See below:

This is what the Chrome address bar normally looks like.

Google Chrome URL 2

This is the new Chrome-beta update they are trying on some users. Take notice of the address bar. Even though I had clicked on a couple links, the address bar says the website address instead of the URL string.

Google Chrome URL

 

I found an article that talked about this update. I learned that you can disable this feature. Here are the steps.

Step One: Open Chrome and type Chrome://flags

Step Two: Hit Ctrl + F on your keyboard and search for origin chip. You should get a couple options.  “Enable Origin chip” should be set to default. “Enable origin chip in Omnibox” should be set to disabled.

origin chip

Relaunch your browser. You should be back to the default URL string now.

One thing that really annoyed me with this update. When I want to copy a URL ,I need to click the origin chip. Then it would display the URL string. Then I could copy the URL. In my opinion, that is one step too many. I hope this helps you out.

This was posted by techspeeder.