Tag Archives: Microsoft Office

Microsoft Publisher Cannot Load the Speller or Dictionary

The other day, while working in Microsoft Publisher, one of my clients was greeted with the following message: 

Publisher cannot load the speller or dictionary. To install the Spell Checker and Hyphenation dictionary, run Publisher Setup again and choose Custom Installation. For information on running Setup, Press F1. 

Microsoft Publisher Search

My client was using Publisher 2016 as part of the Microsoft Office 365 E3 suite on a Windows 10 Pro computer.

It turns out the fix was simple enough. 

I ran a Quick Repair of Microsoft Office. Once the Quick Repair was completed, I opened Microsoft Publisher and Spell Checker and Dictionary was once again working. If you need instructions on how to run a Quick Repair on Office continue reading: Continue reading

Learning how to use Office Deployment Toolkit 2016

This is the first time I have used the Office Deployment toolkit for Office 2016. To be honest, I have never used the Office Deployment toolkit at all. I decided to blog about how to install Office 2016 from a shared network drive using Office Deployment toolkit. This blog post may be a bit basic and tedious – but I want those who are new at using this tool to be able to figure out how to use it.  I am also documenting the process for myself so I don’t forget how to do it.

In the process of learning how to use the Office deployment toolkit, I found many websites that had parts of the process documented. However, it seemed they never quite had a full documentation process. I will show you from start to finish on how to deploy Office 2016 from a network location.

Step One: Let’s download the Office Deployment toolkit for Office 2016. Office Deployment Toolkit 2016Once you have the tool downloaded, extract the files to your desktop. You will see two files, a setup.exe file and a configuration.xml file. Continue reading

QuickBooks Premier 2013 Missing Outlook Option for Send Form

I ran into this bizarre issue today. A customer called and said two of their computers could not email out of QuickBooks 2013 using Outlook 2013. Both computers were running Windows 7 Professional 64bit. I connected to one of the troublesome computers and sure enough, I browsed to Edit > Preferences > Send Form. Under Send Form they had the Web Mail and QuickBooks E-mail options but the Outlook option was mysteriously missing.

Outlook Send Form Option Missing So I rolled up my sleeves and went to work on it.

After about five or six hours of troubleshooting this issue I finally was able to get the problem resolved. I was on the phone with a QuickBooks rep for over two hours and he didn’t know the answer to the issue either. Here are some of the troubleshooting steps I went through before I found the solution. I will include links at the bottom of my article for some of the websites I visited trying to find a solution.

I. I made sure Outlook 2013 was a supported version in QuickBooks 2013.

II. Made Sure Outlook was the default mail program.

III. Set the default email program in Internet Explorer.

IV. Made sure their was a Mail profile in Outlook. I also created a new Outlook profile just in case that was the issue. It wasn’t.

V. I ran a repair on Office 2013 and QuickBooks 2013.
Continue reading

Pictures Don’t Display in Outlook 2013 – Cannot Display Linked Images

Update 6/24/15:  The work-around below worked fine until my customer contacted me and said he couldn’t email out of QuickBooks. So long story short, I had to disable Outlook from running as an administrator so our customer would be able to send emails from Quickbooks using Outlook. If you want more of the background to this issue, read the original portion of this post.

Now that the work around wasn’t going to solve the issue, I had to figure out what was happening. I scoured the Internet trying to find the fix to this problem but no one had the answer for me. I remembered I had written this post so I decided to go over my notes again. I came upon the part about Internet Explorer not downloading executables.  I decided to check that out again. Sure enough, I couldn’t download executables either. I also found this forum, that got me thinking.

I decided to check where Internet Explorer was storing its temporary Internet files. Under current location there was nothing listed. Temporary Internet FilesI thought this was very suspicious so I checked Internet Explorer on my computer. Sure enough under the current location for temporary Internet files I saw a path (C:\Users\<username>\AppData\Local\Microsoft\WIndows\INetCache).

I also noticed on the defective computer, that temporary Internet files were allowed to take up 0MB. I tried to make that larger but it kept giving me an error.

I decided to move the location of the temporary Internet files to another place on drive C . I allocated 500MB of disk space to temporary Internet files.Temporary Internet Files Fixed I then was forced to log off so these changes could be saved.

Once I logged back into Windows, I opened Internet Explorer and I was now able to download executable files. I then opened Outlook 2013, and found an email that had pictures embedded in it. Much to my delight, the pictures loaded just fine! Every email I clicked, that had pictures in it, loaded just fine!

Conclusion: Many people in the forums and the Internet said to make sure your Outlook temp folder and the Temporary Internet Files folder are empty. However, in my case the temporary Internet files folder wasn’t set properly and was to low to be able to download anything at all. Since Outlook’s picture settings are based off the temporary Internet files settings in Internet Explorer this was causing the photos not to load.

I hope this helps. Please leave a comment below and follow me on Twitter.


Original Post: I recently worked on this problem. The customer was using Microsoft Outlook 2013 for his email client. It was working great except for one thing. Whenever he got an email that had imbedded pictures he couldn’t download the pictures. The error he got when he tried downloading pictures was the following; cannot display linked pictures.

Here is some of the troubleshooting steps I went through and then the eventual work-around I found. I started Outlook 2013 in safe mode. You can start Outlook in Safe Mode by holding the CTRL key when opening the program. This didn’t fix the issue.

I also made sure there were no addins that were causing issues with downloading pictures in Outlook.   There were no additional addins.

I also installed the latest Microsoft Office updates. This too didn’t help.

I noticed McAfee was installed on his computer. I disabled the firewall and some of the other settings but to no avail. I also uninstalled McAfee just in case something in the program was blocking picture downloads.

During my research of this issue, I found Office 2013 is loosely based on Internet Explorer. So I started by changing various Internet Explorer 11 settings. This didn’t help. I tried resetting Internet Explorer back to its default settings, no luck. I knew the customer said he was having trouble with Internet Explorer 11, so I downgraded his browser to IE 10. I then Continue reading

Install Microsoft Office 2013 from a disc

I had a situation recently, where I had to install Microsoft Office 2013 on a computer that didn’t have internet access. Office 2013 is not sold with disc, but with a product key card. Here is how I managed to install Office 2013 completely offline. You will need Internet access one time to download the disc image of Office 2013, after you have the disc image you will be able to install Office completely offline on other computers.

Set up a Microsoft account for the customer. You can sign up here.

Next go to www.office.com/setup and sign in with your Microsoft Account.Offie Setup

Continue reading