Comments on: QuickBooks Premier 2013 Missing Outlook Option for Send Form

By: Josh Kantro

Josh Kantro — Thu, 30 Jan 2020 16:50:21 +0000

I am running Quickbooks 2015 and Outlook (Office 365). None of the fixes worked for me until I made the following registry change. Check registry key:
HKEY_CURRENT_USER\Software\Clients\Mail

‘Start’ > Run > type regedit
Locate this registry entry:
HKEY_CURRENT_USER\Software\Clients\Mail
on right side double click on ‘Default’
Enter Microsoft Outlook in ‘Value Data’

Mine was set to Thunderbird and once I changed the value to Outlook I could see Outlook as an option in Quickbooks.

By: Josh

Josh — Thu, 23 Jan 2020 17:10:46 +0000

I am running QB 2015, Windows 10 and Office 365 (x64). I tried most of the suggestions above but they did not work. What did fix it was changing this registry entry: \HKEY_CURRENT_USER\Software\Clients\Mail”. I set “Microsoft Outlook” as the default. It was incorrectly set to Thunderbird.

By: Jan

Jan — Mon, 29 Oct 2018 00:26:11 +0000

When I added the registry fixes I ended up with Mozilla Thunderbird instead of Outlook in Quickbooks 2016. Outlook is set as the default e-mail app.

Any thoughts?

By: Sam

Sam — Mon, 27 Aug 2018 22:21:58 +0000

When I see so many positive comment, I made all these registry changes immediately.
But unfortunately it didn’t work for me…. Im using QB 2018 pro, WIN 10, Office 2016.

Thnaks

By: Jim Walton

Jim Walton — Mon, 30 Apr 2018 18:20:18 +0000

Almost May 2018 and Intuit still doesn’t know how to resolve this. Three hours on the phone with them this morning to no avail. THIS FIX WORKED GREAT!!!!! Took me all of ten minutes. Thanks SOOOOO much!!! I’ll sleep tonight thanks to you.

By: Gina Kesler

Gina Kesler — Thu, 11 Jan 2018 23:48:55 +0000

In reply to RWW. I am on Win 10, office 2016 and QB 2013 and i could NOT locate 2 of the 4 keys listed to change. Am i the only one? Please advise and I’m going nuts saving invoices as a pdf and emailing separately! AARRggghh! thank you!

By: Denis Batrak

Denis Batrak — Mon, 04 Dec 2017 00:47:03 +0000

Thank you! I have spent so much time following your initial route with install, reinstall, switching versions, etc. I wish I found you post earlier.
You made my day!!!
Thanks.

By: JD

JD — Tue, 28 Nov 2017 01:34:21 +0000

Thank you! I have used this on 2 systems with success each time, it saved me a lot of time!

By: Simon

Simon — Sat, 05 Aug 2017 01:27:00 +0000

I was really hoping this will be my fix but didn’t work for me. It crashes QB when Send Form is selected in Preference. Anyone encountered this and able to fix it?

By: Jason

Jason — Wed, 05 Jul 2017 23:35:22 +0000

Thanks so much for this nice little fix. Had to do it after updating from office 2010 to office 2016 using QB Enterprise 2017. Sure would be nice if QB would resolve this issue or over some sort of patch