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	<title>Add-On &#8211; techspeeder</title>
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		<title>Internet Explorer 11 Crashes When Loading SharePoint Online Site</title>
		<link>https://techspeeder.com/2016/05/10/internet-explorer-11-crashes-when-loading-sharepoint-online-site/</link>
					<comments>https://techspeeder.com/2016/05/10/internet-explorer-11-crashes-when-loading-sharepoint-online-site/#comments</comments>
		
		<dc:creator><![CDATA[Merlin Halteman]]></dc:creator>
		<pubDate>Tue, 10 May 2016 23:51:27 +0000</pubDate>
				<category><![CDATA[Troubleshooting]]></category>
		<category><![CDATA[Add-On]]></category>
		<category><![CDATA[Internet Explorer]]></category>
		<category><![CDATA[Internet Explorer 11]]></category>
		<category><![CDATA[SharePoint]]></category>
		<guid isPermaLink="false">http://techspeeder.com/?p=1682</guid>

					<description><![CDATA[I ran into this issue with a customer today. She wanted their SharePoint site, part of their Office 365 subscription, as her home page in Internet Explorer 11. I put their SharePoint URL as the homepage in Internet Explorer. As soon as I opened Internet Explorer 11, it would instantly crash. After trying to open Internet Explorer up [&#8230;]]]></description>
										<content:encoded><![CDATA[<p>I ran into this issue with a customer today. She wanted their SharePoint site, part of their Office 365 subscription, as her home page in Internet Explorer 11. I put their SharePoint URL as the homepage in Internet Explorer. As soon as I opened Internet Explorer 11, it would instantly crash. After trying to open Internet Explorer up multiple times, and each time it crashed, I knew it was something between Internet Explorer and SharePoint Online not playing nice.</p>
<p>I went to EventViewer and found this message.<a href="https://i0.wp.com/techspeeder.com/wp-content/uploads/2016/05/ucrtbase.dll-sharepoint-IE-crash.png"><img data-recalc-dims="1" fetchpriority="high" decoding="async" class="aligncenter size-full wp-image-1684" src="https://i0.wp.com/techspeeder.com/wp-content/uploads/2016/05/ucrtbase.dll-sharepoint-IE-crash.png?resize=625%2C406" alt="ucrtbase.dll sharepoint IE crash" width="625" height="406" srcset="https://i0.wp.com/techspeeder.com/wp-content/uploads/2016/05/ucrtbase.dll-sharepoint-IE-crash.png?w=918&amp;ssl=1 918w, https://i0.wp.com/techspeeder.com/wp-content/uploads/2016/05/ucrtbase.dll-sharepoint-IE-crash.png?resize=300%2C195&amp;ssl=1 300w, https://i0.wp.com/techspeeder.com/wp-content/uploads/2016/05/ucrtbase.dll-sharepoint-IE-crash.png?resize=768%2C499&amp;ssl=1 768w, https://i0.wp.com/techspeeder.com/wp-content/uploads/2016/05/ucrtbase.dll-sharepoint-IE-crash.png?resize=624%2C405&amp;ssl=1 624w" sizes="(max-width: 625px) 100vw, 625px" /></a></p>
<p>The item that stood out to me was the faulting module name: ucrtbase.dll. I did some <a href="https://community.office365.com/en-us/f/154/t/433947">research online</a> and found the SharePoint Export Database Launcher addon was causing the crash.  According to this <a href="http://sharepoint.stackexchange.com/questions/108945/internet-explorer-add-ins-for-sharepoint-optimizing-ie-for-sharepoint-2010">site</a>; the SharePint Export Database Launcher does the following tasks.</p>
<p><strong>SharePoint Export Database Launcher</strong></p>
<ul>
<li>An ActiveX control that enables a user to create or open a database that contains data from a list in Microsoft SharePoint Foundation</li>
<li>When a page that contains a view of a list opens, the _ExportToDatabase function is called, which is defined in the OWS.js file. This function creates the control on the page and exports the list.</li>
<li>This control is defined in OWSSUPP.dll, a dynamic-link library (DLL) that is installed in the %ProgramFiles%\Microsoft Office\Office14\ directory on the client computer during Microsoft Office 2010 Setup.</li>
</ul>
<p><span id="more-1682"></span></p>
<p>I opened Internet Explorer 11 and disabled the SharePoint Export Database Launcher.<a href="https://i0.wp.com/techspeeder.com/wp-content/uploads/2016/05/sharepoint.png"><img data-recalc-dims="1" decoding="async" class="aligncenter size-large wp-image-1683" src="https://i0.wp.com/techspeeder.com/wp-content/uploads/2016/05/sharepoint.png?resize=625%2C271" alt="SharePoint Export Database Launcher" width="625" height="271" srcset="https://i0.wp.com/techspeeder.com/wp-content/uploads/2016/05/sharepoint.png?resize=1024%2C444&amp;ssl=1 1024w, https://i0.wp.com/techspeeder.com/wp-content/uploads/2016/05/sharepoint.png?resize=300%2C130&amp;ssl=1 300w, https://i0.wp.com/techspeeder.com/wp-content/uploads/2016/05/sharepoint.png?resize=768%2C333&amp;ssl=1 768w, https://i0.wp.com/techspeeder.com/wp-content/uploads/2016/05/sharepoint.png?resize=624%2C270&amp;ssl=1 624w, https://i0.wp.com/techspeeder.com/wp-content/uploads/2016/05/sharepoint.png?w=1036&amp;ssl=1 1036w" sizes="(max-width: 625px) 100vw, 625px" /></a> I tried opening the SharePoint site, and Internet Explorer 11 opened just fine and didn&#8217;t crash.</p>
<p>In this situation, it was fine to disable this add-in since this company doesn&#8217;t need to use this add-in. However, if someone has a true fix, instead of a workaround, please let me know.</p>
<p>This was posted by techspeeder. Follow me on <a href="http://www.twitter.com/techspeeder">Twitter</a> and check out my <a href="https://www.youtube.com/channel/UCu58g88jVaVsvvFBupWwC_w">YouTube Channel</a>.</p>
<p>&nbsp;</p>
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