After a bit more troubleshooting, I found when Outlook froze up, if I opened a File Explorer Window it would unfreeze Outlook and I could once again use. 

Another item I noticed was Outlook seemed to freeze when I used my mouse scroll wheel instead of the scroll bars on the previewed Excel document. I tried my hypothesis a couple times and sure enough, each time I scrolled the previewed Excel document with my mouse scroll wheel Outlook would freeze up.

Troubleshooting Steps I tried:

1. I installed the latest Office updates.
2. I opened Outlook in Safe Mode.
3. I made sure all Add-Ins were disabled. 
4. I ran Outlook as an Administrator
5. I disabled all Preview Handlers in Outlook and then re-enabled. 

The above troubleshooting steps did not resolve my issue. Here is the solution that finally worked for me. 

Step One: Open Windows 10 Settings (WinKey + I)

Step Two: Go to Devices > Mouse 

Step Three: Turn Off “Scroll inactive Windows when I hover over them” 

The Windows 10 feature “Scroll inactive Windows when I hover over them” is supposed to allow you to scroll through side-by-side Windows without having to click it to put focus on each Window. You can just hover over the Window and scroll.

Apparently, the “Scroll Inactive Windows When I Hover Over Them” doesn’t work well with Outlook.

I hope this helps. If it did, please sound off in the comment section below. This was posted by techspeeder. 

If this helped you, consider helping me, by using my Amazon Affiliate link to keep this blog active and to buy an occasional coffee. 

Outlook Error Message

” Task “anybody@gmail.com” – Receiving reported error (0x800CCC90) : ‘Your incoming (POP3) e-mail server has reported an internal error. If you continue to receive this message, contact your server administrator or Internet service provider (ISP). The server responded: – ERR Unable to retrieve rfc822msgid:xxxxxxxxxxxxx.

Every message in Gmail has a message ID assigned to it. You can find the Gmail Message ID by opening an email message and then clicking the down arrow beside the “Reply” arrow. 

Show Original Message ID

Gmail Message ID

More than likely the issue is that Outlook downloaded the message but Gmail says the message was not downloaded yet. This results in the error message referenced above. 

Here are the steps I used to resolve this issue. 

Step One: Log into Gmail on the web. 

Step Two: In the search box, in Gmail, search for the message referenced in your error message it should look similar to this: rfc822msgid:<31799347-9C90-4BBB-917D-CF95CCC21451>. Make sure to type the message ID exactly how it is referenced in the error message. Depending on the message ID you may need to add @domain after it like this: rfc822msgid:<54126538.1818.0@wordpress.com>  .

Rfc822msgid Search Result

If you typed everything correctly, you should find the offending email message. You can double check to make sure the email message ID matching the message ID of the error you are receiving in Outlook.

Step Three: Delete the offending email message from Gmail.

Step Four: Go back to Outlook and do a Send/Receive. The error message should disappear. If the error message does not disappear you can check out this older post about this issue or perhaps their are multiple messages that need cleared from Gmail. 

I hope this helps. Sound off in the comment section if it helped or if you have additional questions.

This was posted by techspeeder. 

Step One: Go to the Control Panel
Step Two:  Click User Accounts
Step Three: Click Mail (Microsoft Outlook)
Step Four: You are ready to add your profile. Click Add and Type a Profile Name
Step Five: Select your Email Account type (Most times you will want to click on Manual Setup or Additional Server Types unless you have an Office 365 account.)
Now enter your account information and when added Click Finish.
Step Six: If you already have an existing Outlook profile, you will want to select “Always use this profile” and select your new profile from the drop-down menu.
Now open Outlook and it you should be ready to go!

This was posted by techspeeder.

Step One: Open Outlook.

Step Two: Find the Microsoft Outlook icon in your icon tray. You may need to click the “up” arrow. 

Step Three: Right-click the Microsoft Outlook icon and uncheck the setting ” Hide When Minimized“. With that setting unchecked your problem will be solved.

If this helped you please leave a comment or share this tip with your friends.

This was posted by techspeeder.

Source: Microsoft Community 

I created the video below on how to setup your Gmail account as POP3 in Outlook 2013. However, if you would rather follow text instructions you will find them below.

Before we open Outlook lets visit your Gmail account.

Log into your Gmail and go the gear in the right corner and select Settings.

Go to the Forwarding and IMAP/POP setting tab. Enable POP for all mail.

Next go to this Google site https://www.google.com/settings/security/lesssecureapps and select enable less secure apps.

Now lets open Outlook.

Open Outlook and select Manual Setup or additional server types.

Click Next.

Select POP/IMAP

• Enter your name and email address.
• Account Type: POP3
• Gmail server settings
  • Incoming Mail Server: pop.gmail.com
  • Outgoing Mail Server: smtp.gmail.com
• Enter your Username: you@gmail.com
• Enter your password
• Click More Settings

Click Outgoing Server tab and select “My outgoing server (SMTP) requires authentication” also make sure “Use same settings as my incoming mail server” is selected.

Go to the Advanced tab

Gmail Incoming Server settings: 995

Check the box “This server requires an encrypted connection”

Gmail Outgoing Server settings: 587

Select TLS for encryption type for outgoing server.

Click OK when you have the settings entered.

Click Next and Outlook will test your account settings. If they test successfully, click Finish. Microsoft Outlook will then open up and you will be ready to send and receive email.

If this post was helpful, please consider subscribing to my blog and following me on Twitter.

This was posted by techspeeder.

More helpful links: https://support.google.com/mail/troubleshooter/1668960?hl=en

Techspeeder’s YouTube Channel

A customer was receiving this error message in Outlook 2007 the other day.

” Task “anybody@gmail.com” – Receiving reported error (0x800CCC90) : ‘Your incoming (POP3) e-mail server has reported an internal error. If you continue to receive this message, contact your server administrator or Internet service provider (ISP). The server responded: * OK Gimap ready for requests from (IP Address).

The customer was using a Gmail address in Outlook. The account was set up as POP3. I wasn’t sure what the fix for this big error code was going to be. It is actually quite simple.

Solution: 

Step One:  Open Outlook and go File > Account Settings

Step Two: Click the email account you are having trouble with and select Change.

Step Three: Go to the More Settings button.

Step Four: Click on advanced tab and change the Incoming server port to 995. Save your settings.

Once I changed the port to 995 the error disappeared and the customer was able to receive emails.

If this tip helped you, please leave a comment below or follow me on Twitter. This was posted by techspeeder.

HatTip: Google Forums

Step One: Make sure Outlook is closed. Find what the name of the new profile is. Go to Control Panel > User Accounts > Mail > Show Profiles. You will see a list of the Outlook profiles. Make note of the profile you are using.

Step Two: Outlook stores your autocomplete email address in a cache called a .NK2 file. Locations different slightly on where the .NK2 file is stored but you will find the file under one of these paths. Go to Drive C: on your computer and browse to C:\Users\ <username>\appdata\Roaming\Microsoft\Outlook or C:\Users\ <username>\appdata\Local\Microsoft\Outlook.

Step Three: You should see two .NK2 files. One for your old Outlook profile and one for your new Outlook 2007 or 2010 profile.

Step Four: Cut your new Outlook profile’s autocomplete file and paste it on your desktop. Make note of the name of the autocomplete file.

Step Five: Go back to your old Outlook profile’s autocomplete file and right-click on it. Select rename and rename the old autocomplete file to the name of the new autocomplete file.

Step Six: Open Outlook and create a new email. You should see all your autocomplete addresses populating!

This was posted by techspeeder.

Please follow the steps carefully, I tried to explain this tedious task the best I could .

Step One: Browse to your old Windows’ profile autocomplete guid: C:\Users\<oldusername>\appdata\Local\Microsoft\Outlook\RoamCache

In Outlook 2010 and newer your autocomplete file is stored as a Dat File. The file will begin with Stream_Autocomplete_ and then the guid number/letter combo . 

Step Two: Browse to your new Windows’ profile autocomplete guid: C:\Users\<newusername>\appdata\Local\Microsoft\Outlook\RoamCache

Step Three: Open Outlook and create a new message with a valid email address , in the recipient field. Then close the email; you don’t need to save it.

Step Four: Cut the new autocomplete file from the new Windows profile and paste the autocomplete file on the desktop.

Step Five: Copy the old autocomplete file from the old Windows profile into the new Windows profile RoamCache folder.

Step Six: Go back to your desktop and right-click on the autocomplete file and select Rename but instead of renaming the file, copy the autocomplete file name.

Step Seven: Go back to the old autocomplete file and rename the old file to the name of the new file, by pasting the name, you copied in step six.

Close all the windows and open Outlook 2010 and try typing in a contact, if done correctly your contacts should start coming up!

This was posted by techspeeder.