Outlook 2016 – techspeeder

Outlook 2016 Hang Freezes When Previewing an Excel File

Merlin Halteman — Thu, 13 Jul 2017 10:11:46 +0000

I was troubleshooting a computer the other day that was having Outlook freezing issues. This is what would happen. When previewing an Excel attachment in Outlook (2016) the document would preview but as soon as you would scroll around on the attachment, Outlook would freeze. You couldn’t open, close, or minimize Outlook. However, if you went into Task Manager to kill the program, Outlook appeared to be working normally and didn’t mention “Not Responding”.

After a bit more troubleshooting, I found when Outlook froze up, if I opened a File Explorer Window it would unfreeze Outlook and I could once again use.

Another item I noticed was Outlook seemed to freeze when I used my mouse scroll wheel instead of the scroll bars on the previewed Excel document. I tried my hypothesis a couple times and sure enough, each time I scrolled the previewed Excel document with my mouse scroll wheel Outlook would freeze up.

Troubleshooting Steps I tried:

I installed the latest Office updates.
I opened Outlook in Safe Mode.
I made sure all Add-Ins were disabled.
I ran Outlook as an Administrator
I disabled all Preview Handlers in Outlook and then re-enabled.

The above troubleshooting steps did not resolve my issue. Here is the solution that finally worked for me.

Step One: Open Windows 10 Settings (WinKey + I)

Step Two: Go to Devices > Mouse

Step Three: Turn Off “Scroll inactive Windows when I hover over them”

The Windows 10 feature “Scroll inactive Windows when I hover over them” is supposed to allow you to scroll through side-by-side Windows without having to click it to put focus on each Window. You can just hover over the Window and scroll.

Apparently, the “Scroll Inactive Windows When I Hover Over Them” doesn’t work well with Outlook.

I hope this helps. If it did, please sound off in the comment section below. This was posted by techspeeder.

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How to Create a New Outlook Profile

Merlin Halteman — Tue, 20 Dec 2016 02:03:45 +0000

If you follow me on YouTube, you already know I released a video on how to create a new Outlook profile. If you don’t follow me there, here is how to create a new Outlook profile. You can find written instructions below this video.

Step by Step Directions:

Step One: Go to the Control Panel
Step Two: Click User Accounts
Step Three: Click Mail (Microsoft Outlook)
Step Four: You are ready to add your profile. Click Add and Type a Profile Name
Step Five: Select your Email Account type (Most times you will want to click on Manual Setup or Additional Server Types unless you have an Office 365 account.)
Now enter your account information and when added Click Finish.
Step Six: If you already have an existing Outlook profile, you will want to select “Always use this profile” and select your new profile from the drop-down menu.
Now open Outlook and it you should be ready to go!

This was posted by techspeeder.

Sent Attachments are Corrupted – Outlook 2016

Merlin Halteman — Wed, 31 Aug 2016 01:36:34 +0000

Issue: Customer contacted me that his email attachments from Outlook 2016 (Buy Office 2016) were corrupted when the recipient received the email. The recipient was unable to view or open the attachments without receiving an error.

Troubleshooting:

Step One: I found the documents were definitely being corrupted. I verified it wasn’t the recipient since the “sent” email attachment in the Outlook sent folder was also corrupted. When trying to open the attachment I got this message: We’re sorry. We can’t open because we found a problem with its contents.

Step Two: I found that the document would only become corrupted if the attachment was selected from the recent files list in Outlook 2016. When the file was attached by browsing to “This PC” and picking the file; files can through fine.

Through my troubleshooting I was convinced it was an add-in issue conflicting with the recent files list in Outlook. So through trial-n-error I found the offending add-in.

Resolution: I disabled Adobe’s Send and Track add-in in Outlook. I tried attaching a Word doc and an Adobe Attachment from the recent files list in Outlook and both files came through without a problem. Problem Solved!

To disable an add-in in Outlook go to File > Options > Add-ins > Manage Com Add-ins > Go and deselect the Adobe Send and Track add-in.

If this add-in isn’t present in your Outlook it is possible that another add-in is causing you grief. I would recommend disabling any third-party add-ins and then see if your issue is fixed. If your issue is fixed by disabling add-ins, enable one add-in at a time until you find the culprit.

Here are some Microsoft forum threads that may help you if this article didn’t. http://answers.microsoft.com/en-us/office/forum/office_2016-outlook/sent-attachments-corrupted-outlook-2016/392e2388-3713-4c03-8d66-ae1111ab1b64

http://answers.microsoft.com/en-us/office/forum/office_2016-outlook/office-2016-attachment-bug/a20a346d-2875-4516-8ab1-0ed83faed24a

I hope this helped. If it did please let a comment below! Follow me on Twitter and subscribe to my YouTube Channel. This was posted by techspeeder.

Outlook 2013 Disappears From Taskbar When Minimized

Merlin Halteman — Fri, 04 Sep 2015 11:35:19 +0000

One of my customers was complaining that Outlook 2013 would disappear when he minimized the program. Here is the “fix” for this if you are experiencing the same thing. This “fix” will also work for Outlook 2016 running on Windows 10.

Step One: Open Outlook.

Step Two: Find the Microsoft Outlook icon in your icon tray. You may need to click the “up” arrow.

Step Three: Right-click the Microsoft Outlook icon and uncheck the setting ” Hide When Minimized“. With that setting unchecked your problem will be solved.

If this helped you please leave a comment or share this tip with your friends.

This was posted by techspeeder.

Source: Microsoft Community