So I rolled up my sleeves and went to work on it.

After about five or six hours of troubleshooting this issue I finally was able to get the problem resolved. I was on the phone with a QuickBooks rep for over two hours and he didn’t know the answer to the issue either. Here are some of the troubleshooting steps I went through before I found the solution. I will include links at the bottom of my article for some of the websites I visited trying to find a solution.

I. I made sure Outlook 2013 was a supported version in QuickBooks 2013.

II. Made Sure Outlook was the default mail program.

III. Set the default email program in Internet Explorer.

IV. Made sure their was a Mail profile in Outlook. I also created a new Outlook profile just in case that was the issue. It wasn’t.

V. I ran a repair on Office 2013 and QuickBooks 2013.

VI. I uninstalled Office 2013 and QuickBooks Premier 2013 and then reinstalled both programs.

VII. I made sure the QuickBooks user had full permissions.

VIII. Signed into QuickBooks with another user on the troublesome computer and that user had the same issue.

IX. Connected to another computer with the same Office and QuickBooks configuration and they could send emails out of QuickBooks with Outlook.

X. I installed QuickBooks 2015 on one of the workstations with the issue. I restored a backup of the company file into QuickBooks 2015 and I had the exact same issue – I couldn’t use Outlook 2013 to email.

XI. Made sure I was running a 32 bit version of Microsoft Office.

XII: Tested  to make sure my MAPI32.dll was working fine.

What I took away from my troubleshooting so far was that this issue was workstation specific and it had nothing to do with permissions, the QuickBooks data file, or QuickBooks version. I was grasping for straws at this point. I found other people online with the same problem but nobody had answers. After some more searching, I came across a tip from a Intuit forum that fixed my issue. Hats off to DLAB_IT , you saved my day! Here is how he explained this issue.

This may be a combination of Intuit and Microsoft not playing nicely. Intuit QuickBooks seems to still be looking at old pointer locations for MAPI information while Microsoft is moving away from those and going to new HTTP/RPC driven ‘solutions’ – in short Intuit is looking and Microsoft isn’t pointing. DLAB_IT 

Are you ready for the solution? Here goes. . .

Step One:  Browse to C:\Windows\win.ini . Open the win.ini file add the following section at the bottom of the file.

[MAIL]

MAPI=1

MAPIX=1

Note: There shouldn’t be any spaces between the words. Save the file. If it doesn’t let you save the file to the same location, just save it to your desktop and then copy and paste it back into the C:\Windows\win.ini directory and overwrite the old file.

Step Two: Open Registry Editor and add these keys and values. You won’t have most of these keys. I also included a download link to OneDrive where you can download each registry key I exported from my computer that had this issue. These registry files were from a computer running Windows 7 Professional 64bit. However, do this at your own risk and always backup your computer before messing with the registry.

Download: Fix One
Key: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\MAIL]
String Value: “MAPI”=”1”
String Value: “MAPIX”=”1”

Download:Fix Two

Key: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Messaging Subsystem]
String Value: “MAPI”=”1”
String Value: “MAPIX”=”1”

Download:Fix Three 

Key: [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\MAIL]
String Value: “MAPI”=”1”
String Value: “MAPIX”=”1”

Download:Fix Four

Key: [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows MessagingSubsystem]
String Value: “MAPI”=”1”
String Value: “MAPIX”=”1”

I added these registry keys and files . I opened up QuickBooks and tried not to get my hopes to high. I went under Edit > Preferences > Send From in Quickbooks. Under “Send From” I saw Outlook listed!I couldn’t believe it. I selected Outlook as the default mail option and send a test email and everything was fine! I hope this works for you.

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Update 6/2/15: I couldn’t believe my ears when I heard another customer was having this issue. I knew how long it took me before to get this issue fixed. The customer was running a Windows 7 computer. He had Outlook 2013 and Quickbooks 2015 Enterprise installed.

Just like before, Quickbooks wasn’t recognizing Outlook as a “Send Form” option. I followed my steps below and it worked. Just wanted to let you know that this fix works for computers running Windows 7 with Quickbooks Enterprise 2015 and Outlook 2013.

Let me know if this helps by posting a comment below. Feel free to follow my blog for more troubleshooting articles and tips. This was posted by techspeeder.

Sites that you may find helpful troubleshooting this issue.

http://support.quickbooks.intuit.com/support/articles/SLN40771

https://community.intuit.com/questions/1005487-qb-2015-pse-not-finding-outlook-2013-for-email

https://community.intuit.com/questions/974453-quickbooks-pro-2014-outlook-2013