I purchased a GPE HTC One a couple months ago. Recently I had the unfortunate experience of my phone quitting on me. It wouldn’t turn on. I connected my phone to multiple chargers and verified those chargers were working, but it still wouldn’t power on. So I requested a warranty claim. Here is how I went about getting my warranty claim.
First off I “Googled” my issues and came up with this site.
I selected my device.
However, that site didn’t give me any information on how to contact Google, then I found this site . This website had support numbers for various countries. I called Google and got a helpful representative on the phone.
She stepped me through a couple troubleshooting steps to confirm the device was dead- it was. Once finished with the questions, she took my information and told me Google would send me an email within 24 to 48 hours. She said the email would contain a unique link to the Google Play store to order my replacement device.
Within a couple days I received my new Google Play Edition HTC One. I then sent back my defective HTC One ,with the shipping label they provided.
Overall I was very impressed with Google’s warranty department. Keep up the great work!
This was posted by techspeeder.