Monthly Archives: January 2014

Remote Web Access Error ” An unexpected error occurred”

Remote Web Access is awesome, when it works. We recently set up Remote Web Access on a server running Server Essentials R2 . It was working beautifully, until it went down without warning. You could log onto the website but when you clicked on a computer to connect remotely nothing would happen. When I tried to click on a shared folder it would come up with the following error:

RemoteWebAccessError

An unexpected error occurred. Please try again. If the problem continues, contact the person who manages your server. 

Between another tech and I,  we troubleshot this error for hours, but we couldn’t find a solution. I called Microsoft about the issue and after a one and a half hours of troubleshooting they fixed the issue. This is what they said was the issue.

Troubleshooting Steps:

1.  We were getting unexpected errors while accessing shared folders remotely Continue reading

Transfer Outlook data and AutoComplete files between Windows Profiles

Recently, we did a new server install for a customer. When I joined the computers to the new domain I had to make new user accounts. I normally run Windows Easy Transfer on the old profile and then transfer the information to the new one. Windows Easy Transfer will generally grab the email profile. However, the one laptop we joined to the domain had Windows Vista for its operating system. Windows Vista has a built in Windows Easy Transfer tool but we found it to be rather “clunky”. Our customer was using Office 365 exchange for their email so we could have left it redownload all the emails, but it would have taken to long and would have been inefficient. Here is how I transferred the profile and AutoComplete file to the new Windows profile.

They were running Microsoft Office 2007 so I went into the location where the data file was stored. The path for the data file in Windows Vista is  C:\Users\<username>\AppData\Local\Microsoft\Outlook . I copied the “Outlook.ost” to a flash drive.

I then took the computer off the domain and joined it to the new one. When I opened Microsoft Outlook it went through the “setup email account” wizard. I entered the

Continue reading

Mitchell1 On-Demand Five gives Error Code 1007

I recently ran into the issue where the automotive desktop program, Mitchell1 OnDemand5,  would give an error code when trying to access the repair and estimator data. Michelle1This error code 1007 is relatively simple to fix, although you will need to call Mitchell1’s technical support.

Visit Mitchell1’s site: http://m1faqs.com/fix/ . Scroll down to article 35b and download their little fix-it tool.

Call there tech support number: 1-858-391-5000 or 1-888-724-6742 Continue reading