I connected to a customer today that said their DVD/CD drive wasn’t working. I checked the device manager and I instantly saw what the issue was. The DVD drive had a yellow warning triangle over it, indicating the driver was missing or wasn’t working.
I right-clicked on the PLDS DVD+ RW DH-16AAS ATA Device and got properties of the DVD drive. This is the message the driver gave me. A driver (service) for this device has been disabled. An alternate driver maybe providing the functionality.
It took me a while to find the solution but this is what fixed it for me. You won’t even need to install a new driver, its a simple registry fix.
Step One: Go to Device Manager and right click on the DVD drive and uninstall the device.
Step Two: ( Please backup your registry before doing this) Open Regedit. Continue reading