How to remove blue screen error SRTSPL64.SYS PAGE_FAULT_IN_NONPAGED_AREA 0x00000050. In my case, Symantec Endpoint Protection became corrupted and gave the SRTSPL64.SYS blue screen.
Step 1: Boot into Safe Mode or Safe Mode with Networking.
Step 2: Run these command prompts.
(Attn.) If you try to remove the program without running these command lines you will get an error saying “Windows Installer Service could not be Accessed”.
1. Safe Mode.
Type this in a command prompt:
REG ADD "HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MSIServer" /VE /T REG_SZ /F /D "Service"
and then
net start msiserver
2. Safe Mode with Network
REG ADD "HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\MSIServer" /VE /T REG_SZ /F /D "Service"
and followed by
net start msiserver
This will start the Windows Installer Service.
Step 3: Go into Control Panel > Programs > Uninstall a Program and then Remove Symantec (Norton) Endpoint Protection.
Step 4: With Norton Removed Reboot normally into windows.
Step 5: Download Norton Removal Tool and run that tool to ensure you have Norton/Symantec fully removed.
Step 6: Optional: You can then download CCleaner to clean the registry.
Step 7: Make sure you re-install or download another antivirus program to protect you from viruses.
Thank you for reading my blog and if you enjoy please leave a comment. This was posted by techspeeder.
Special thanks to Harsh Mokal at Symantec for the command prompts and other troubleshooting tips.
thank you so much for this. After I got the BSOD I though I was going to have to replace my power supply. Norton was the issue though! Thanks again.
This was a big help. My wife was on travel and the simple instructions here were instrumental in removing her antivirus and getting her laptop working again. THANK YOU!