Tag Archives: blue screen

Desktop does not load and only displays blue background after Windows 7 log on

This morning our customer called me and said their computer was “blue screening”. When you hear someone is having a blue screen that is never good news, but I decided to try figuring it out. They told me the computer would start up just fine and would come up to the log on screen. Once they unlocked the computer and logged in, it would instantly “blue screen”.

I had the customer restart the computer and tap F8 until they got the “advanced boot options” in Windows 7. I had them select the option, “Safe Mode with Networking”. The computer booted up and our customer logged in just fine.

I connected with our remote program. I thought it might be just a graphics driver issue. I uninstalled the current graphics driver and installed a newer driver. I rebooted and to my chagrin nothing changed. I ran a Malwarebytes and Kaaspersky TDSSKiller scan. Malwarebytes found two small threats. I removed them. I also went into msconfig and disabled some of the startup items and services that weren’t necessary. I opened Event Viewer and checked on the logs. The logs didn’t tell me much. I rebooted the computer.

We let the computer start normally. I had the customer log into the computer and once again it “blue screened”. I questioned our customer a little more and she said it came up to a “blue screen” but the “blue screen” had no words on it. I became suspious that something else was wrong. I told her to go CTRL+ALT+DEL and let me know if anything came up. She listed the normal programs the come up in Windows 7. I told her to open Task Manager.  I Continue reading

Unmountable_Boot_Volume 0x000000ED Blue Screen avgidsha.sys Windows Seven

Today I looked at a Windows 7 computer that would start, but would blue screen before coming up to the Windows login screen. Our customer said his Windows Seven computer started crashing on start up after he restarted his computer for Windows Updates. ( I think that happened to be coincidental )  Here are some of the troubleshooting steps I went through and the solution I found.

Unmountable_Boot_Volume 0x000000ED Blue screen

Troubleshooting Step One: I hit F8 ( keyboard) on start up and selected Disable Automatic Restart on System Failure. I then left the computer start up and it then blue screened. The blue screen error was UNMOUNTABLE_BOOT_VOLUME 0x000000ED. Continue reading


Blue screen Error


How to remove blue screen error SRTSPL64.SYS PAGE_FAULT_IN_NONPAGED_AREA  0x00000050. In my case, Symantec Endpoint Protection became corrupted and gave the SRTSPL64.SYS blue screen.

Step 1: Boot into Safe Mode or Safe Mode with Networking.

Step 2:  Run these command prompts.

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