A client of ours uses remote desktop services on their Windows Server 2012 R2. They wanted to be able to print to their network printer from a remote desktop session. I found the printer and installed it and printed out a test page. Everything looked fine until I went under Devices and Printers and mysteriously the printer was nowhere to be found. I decided to open Printer Management, and expected to find them under there. There were no printers to be found underneath Print Management as well.
Quickbooks was installed on the server, so I decided to open that to see if any of the printers showed up underneath that. I went to print something and sure enough the printers showed in Quickbooks and I could print fine out of QuickBooks.
Solution: I did some research online. I found on this forum that a Windows Update was released for Server 2012 R2 that gave some people printer problems. The update that was causing this issue was KB2995388. My server was running Windows Server 2012 R2 so I decided to check my installed updates. Sure enough, KB2995388 was installed. I clicked the update and uninstalled it. I rebooted the server and logged back in. I went into Devices and Printers and, Presto! my printers were back.
Conclusion: Uninstalling update KB2995388 ,on this Windows Server 2012 R2, fixed the issue of the disappearing printers under Devices and Printers and Printer Management. Sound off in the comment section below if this helped you.
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