Category Archives: Troubleshooting

Sent Attachments are Corrupted – Outlook 2016

Issue: Customer contacted me that his email attachments from Outlook 2016 (Buy Office 2016) were corrupted when the recipient received the email. The recipient was unable to view or open the attachments without receiving an error.


Step One: I found the documents were definitely being corrupted. I verified it wasn’t the recipient since the “sent” email attachment in the Outlook sent folder was also corrupted. When trying to open the attachment I got this message:  We’re sorry. We can’t open <doc name> because we found a problem with its contents.

Outlook Attachment Issue

Step Two: I found that the document would only become corrupted if the attachment Continue reading

Install an Updated Version of Your Norton Product for Windows 10

One of our customers who previously used Norton AntiVirus, recently upgraded some of their computers to Windows 10. After their Windows 10 upgrade was complete, we started receiving the following error on some of the computers that had had Norton installed.

Norton Installation Error

Install an updated version of your Norton product for Windows 10

This customer didn’t want Norton, they were already using a different antivirus. These are the steps I took to remove this pesky prompt from reminding us to install Norton.

Open Task Scheduler. Along the left-hand side, you should see some folders. Click on the folder called Norton 360. You should see two scheduled tasks underneath this folder. Delete both of the tasks – mine were Norton Autofix and Norton Error Analyzer. Norton Task SchedulerOnce you have both of those tasks deleted, delete the Norton 360 folder.

Next go down to the Remediation folder. You will find a task named similar to AntimalwareMigrationTask shown in this screenshot. Norton Remediation Task SchedulerDelete that task also and then the Remediation folder. This should take care of this issue for you. However, if you continue to have troubles with Norton popping up you can keep on reading. . . .

More Tips

I also checked Task Manager > Startup tab and found the FSDUI_N360.exe in the startup folder. I disabled that from startup and also right-clicked on the FSDUI_N360.exe to find the folder location of the executable. I deleted the whole Norton folder.

Norton Startup LocationOn one of the computers, I searched through the registry to remove all traces of Norton and Symantec but this isn’t necessary unless it continues to pop up.

I hope this tutorial helped you. If it did please consider subscribing to my blog and following me on Twitter. This was posted by techspeeder.

Unable to Change Time Zone in Windows 10 – Resolved

A customer called me a little while ago with a unique problem. Everytime he tried changing the time on his Windows 10 computer to Eastern Standard Time it was always switching back to Pacific Standard Time. This was causing a big annoyance since he was located in the Eastern Standard Time zone. Windows 10 Time Zone Settings

Here are some of the troubleshooting things I tried and then what actually fixed the issue for this customer.

  1. I tried the basic things first. I tried changing the time zone in the Windows 10 settings app. No luck there.
  2. I tried changing the time zone in the Control Panel. That didn’t work either.
  3. I tried to synchronize the computer’s time zone/ time with Internet Time servers. I also tried to set the time zone manually . Neither of those worked.

Here is what actually worked for me. I’m not sure as to why this worked, but sometimes you need to let “good enough” alone.

I booted into Safe Mode. I opened the Windows 10 Settings App > Time & Language and set the time zone to Eastern Standard time.

I rebooted the computer and logged into Windows 10 normally. I checked the time. Everything was fine. I followed up with the customer a little while later, and he said the time on his computer hadn’t changed since. Bingo!

Please let me know in the comment section below if this helped you. Follow me on Twitter for more troubleshooting tips. This was posted by techspeeder.

Slow Input and Keyboard Lag in Google Chrome

A customer “complained” to me the other day that keyboard input on their computer was slow and delayed. I tested Microsoft Word and some other programs and everything worked normally. I troubleshot their computer some more and found that keyboard input was only slow and delayed in Google Chrome. Once I discovered keyboard input was slow in Google Chrome, I doubled down on the issue. Before I get into what all I did to troubleshoot the issues, this computer was running Windows 10 and Google Chrome Version 50.

I tried these troubleshooting steps and none of the below worked.

  • Started Chrome in Incognito Mode and typing was just as delayed
  • Created a new Chrome profile – same issue
  • Reinstalled Google Chrome – no go
  • Tried Mozilla Firefox and Internet Explorer – they were both fine
  • Checked Chrome browser extensions but only had LastPass & AdBlock Plus Installed
  • Disabled various flags under Chrome://flags – didn’t help
  • Checked to make sure the browser wasn’t starting in compatibility mode – it wasn’t
  • Tried starting the browser in compatibility mode – that didn’t work either
  • Disabled Hardware Acceleration in Chrome – No Change
  • Disabled Chrome from running in the background after the browser is closed
  • Removed Internet filtering software on computer- same trouble

I searched high and low on the Internet for an answer to this issue. However, I could find nothing that worked.

After all the above troubleshooting, I was convinced it was a process in Windows that was creating issues. I started by killing one process at a time and then typing in Google Chrome. After killing the iDrive process, for iDrive online backup, I tried typing in Google Chrome – everything was fine. I started iDrive backup again and once again my typing in Chrome was delayed.

I updated the iDrive application to the latest version and it seemed to have fixed the issue. If this issue returns again, I may need to uninstall iDrive and install a different online backup program.

I really can’t explain why this fixed the issue. I know the fix above may not solve your slowness issues in Chrome. If there is one person out there that this article can help, it will be worth this blog post. I will post some links below to some other articles that have Google Chrome troubleshooting tips that may help you.

Please let a comment below if this post helped you, thanks. This was posted by techspeeder.

Internet Explorer 11 Crashes When Loading SharePoint Online Site

I ran into this issue with a customer today. She wanted their SharePoint site, part of their Office 365 subscription, as her home page in Internet Explorer 11. I put their SharePoint URL as the homepage in Internet Explorer. As soon as I opened Internet Explorer 11, it would instantly crash. After trying to open Internet Explorer up multiple times, and each time it crashed, I knew it was something between Internet Explorer and SharePoint Online not playing nice.

I went to EventViewer and found this message.ucrtbase.dll sharepoint IE crash

The item that stood out to me was the faulting module name: ucrtbase.dll. I did some research online and found the SharePoint Export Database Launcher addon was causing the crash.  According to this site; the SharePint Export Database Launcher does the following tasks.

SharePoint Export Database Launcher

  • An ActiveX control that enables a user to create or open a database that contains data from a list in Microsoft SharePoint Foundation
  • When a page that contains a view of a list opens, the _ExportToDatabase function is called, which is defined in the OWS.js file. This function creates the control on the page and exports the list.
  • This control is defined in OWSSUPP.dll, a dynamic-link library (DLL) that is installed in the %ProgramFiles%\Microsoft Office\Office14\ directory on the client computer during Microsoft Office 2010 Setup.

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