Issue: Customer contacted me that his email attachments from Outlook 2016 (Buy Office 2016) were corrupted when the recipient received the email. The recipient was unable to view or open the attachments without receiving an error.

Troubleshooting: 

Step One: I found the documents were definitely being corrupted. I verified it wasn’t the recipient since the “sent” email attachment in the Outlook sent folder was also corrupted. When trying to open the attachment I got this message:  We’re sorry. We can’t open <doc name> because we found a problem with its contents.

Step Two: I found that the document would only become corrupted if the attachment Continue reading →