Category Archives: Troubleshooting

Volume Shadow Copy Service: Error Creating the Shadow Copy Provider COM Class with CLSID

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Recently, I ran into a backup issue with a SBS 2011. The server was backing up just fine using the built-in Windows Server Backup utility until all of a sudden it started failing on me. The VSS snapshots would take a long time to create and would eventually error out on me. I was also getting lots of VSS error logs in event viewer. It didn’t matter what I tried, I couldn’t get the backup to complete successfully.

I decided to install Acronis on the Small Business Server 2011 to see if that would fix my issues. I tried kicking off a couple backups with Acronis and I ran into a similar issue. I was getting quite frustrated with this problem. Here are the steps I used to get my SBS 2011 to backup successfully.

Step One: Start a backup. Go into  Event Viewer and see if there are any VSS error logs. In my situation there were hundreds of them. This is what my VSS error log said.VSS Error Log

Volume Shadow Copy Service error: Error creating the Shadow Copy Provider COM class CLSID { 423bbc78-9b20-4bbe-a967-b63ec43bc7f3} [0x80040154, Class not registered].

Operation: Creating instance of hardware provider, Obtain a callable interface for this provider, List interface for all providers supporting this context, Get Show Copy Properties . . . 

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This version of System Recovery Options is not compatible with the version of Windows you are trying to repair.

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You may run into the following error when trying to boot on a Windows Recovery disc.

“This version of System Recovery Options is not compatible with the version of windows you are trying to repair. Try using a recovery disc that is compatible with this version of windows.”

Here are the steps to fix this error message.

Step One: Find out if your motherboard supports both UEFI Mode and Legacy Mode. Restart your computer and enter your BIOS settings. (Most Intel Boards are F1 or F2 ; Gigabyte DEL )

Step Two: Find your DVD drive in the BIOS settings. It will vary where your DVD drive is located, but it should be under the peripherals tab or boot devices.

Step Three: Make sure the DVD drive is set to whichever mode Windows was installed. If Windows was installed using UEFI make sure you set the DVD drive to UEFI. If Windows was installed using the Legacy mode make sure the DVD drive is set to Legacy.

Step Four: Ensure sure your hard drive is ranked higher in your SATA ports than your DVD drive. (Ex. Hard drive – Port 2; DVD Drive – Port 4 ). Reboot your computer once you have the changes saved.

From my experience once I had my DVD drive set to the correct mode, I was able to boot onto the Windows Recovery disc and get my computer repaired.

What if it still gives me the “This version of System Recovery Options is not compatible with the version of windows you are trying to repair” error ?

The following tip worked for me one time as well. This was a RAID configuration.

Tip: Unplug one hard drive and then boot on your recovery disc. Repair your computer.

I was able to get this trick to work for me on one computer but I wasn’t able to get it this trick to work on another one. Try at your own risk.

This was posted by techspeeder. Please leave a comment or follow me on Twitter if this helped you out.

Thanks for the tips Microsoft Forums.

Windows Failed to Start \EFI\Microsoft\Boot\BCD 0xc000000f

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I ran into this issue the other day. It proved to be somewhat challenging to troubleshoot. This computer was running Windows 7 and had a RAID 1 configuration. This article will focus on this error from a RAID configuration standpoint. I will list the steps to troubleshoot and fix this issue. Below each step I will put a “from the field” section which will tell you how it went for me.

Windows Boot Manager Error

Step One: Make sure your Sata Configuration didn’t change in the motherboard BIOS. Make sure Intel Rapid Storage is enabled.

From the Field: The motherboard in the computer I troubleshot was a Gigabyte H87-D3H. For some reason the motherboard reverted to a backup of its settings. When the settings reverted, the Sata Configuration switched to ACHI and Intel Rapid Storage Technology was disabled. I turned the RAID back on and enabled the Intel Rapid Storage Technology.

Step Two: Boot on a Recovery disc. Continue reading →

DVD Drive Error Code 32 – A driver (service) for this device has been disabled. An alternate driver maybe providing the functionality

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I connected to a customer today that said their DVD/CD drive wasn’t working. I checked the device manager and I instantly saw what the issue was. The DVD drive had a yellow warning triangle over it, indicating the driver was missing or wasn’t working.

DVD Driver Warning

PLDS DVD+-RW DH-16AAS ATA Device Driver Warning

I right-clicked on the PLDS DVD+ RW DH-16AAS ATA Device and got properties of the DVD drive. This is the message the driver gave me.  A driver (service) for this device has been disabled. An alternate driver maybe providing the functionality. 

It took me a while to find the solution but this is what fixed it for me. You won’t even need to install a new driver, its a simple registry fix.

Step One: Go to Device Manager and right click on the DVD drive and uninstall the device.

Step Two: ( Please backup your registry before doing this) Open Regedit. Continue reading →

Windows 7 Computer and Network Connections Freeze at Startup for 15 Minutes

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Problem: Whenever, I would turn this Windows 7 desktop computer on, it would freeze up. A little blue circle would spin and spin over the network connections (in the right corner of the task bar). The computer would be totally unusable for at least fifteen minutes. When I would come back to it a little later on it would work just fine. However, as soon as I would reboot, the computer and network connections would again freeze. I talked to the customer and he said he didn’t do much besides installing some Oki printer software. Here are a couple of the troubleshooting steps I tried.

  • I tried System Restore. It errored out on me and did not finish successfully.
  • I ran Malwarebytes, just in case this was virus related. The computer was fine.
  • I tried disabling a couple startup items and services. It  didn’t make a difference.
  • I ran a check disk on the hard drive and it came back clear.

However, I discovered that when I boot into safe mode with networking everything was fine. I decided to open “msconfig” and disable all services from starting.

I turned the computer on and it started just fine. I then enabled a few services at a time. I kept restarting, after enabling a few services. Each time it was fine, until I turned on the “server” service in Windows. The computer and network connections once again froze up.

Through some of my other research I found out that the server service and the print spooler service work together. However, the service server needs to start before the print spooler service does. I unchecked the print spooler and kept the server service checked for Continue reading →