BSOD SRTSPL64.SYS PAGE_FAULT_IN_NONPAGED_AREA Error

Blue screen Error

BSOD SRTSPL64.SYS Error

How to remove blue screen error SRTSPL64.SYS PAGE_FAULT_IN_NONPAGED_AREA  0x00000050. In my case, Symantec Endpoint Protection became corrupted and gave the SRTSPL64.SYS blue screen.

Step 1: Boot into Safe Mode or Safe Mode with Networking.

Step 2:  Run these command prompts.

(Attn.) If you try to remove the program without running these command lines you will get an error saying “Windows Installer Service could not be Accessed”.

1. Safe Mode.

Type this in a command prompt:

REG ADD "HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MSIServer" /VE /T REG_SZ /F /D "Service"

and then

net start msiserver

2. Safe Mode with Network

REG ADD "HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\MSIServer" /VE /T REG_SZ /F /D "Service"

and followed by

net start msiserver

This will start the Windows Installer Service.

Step 3: Go into Control Panel > Programs > Uninstall a Program and then Remove Symantec (Norton) Endpoint Protection.

Step 4: With Norton Removed Reboot normally into windows.

Step 5: Download Norton Removal Tool  and run that tool to ensure you have Norton/Symantec fully removed.

Step 6: Optional: You can then download CCleaner to clean the registry.

Step 7: Make sure you re-install or download another antivirus program to protect you from viruses.

Thank you for reading my blog and if you enjoy please leave a comment. This was posted by techspeeder.

Special thanks to Harsh Mokal at Symantec for the command prompts and other troubleshooting tips.

2 thoughts on “BSOD SRTSPL64.SYS PAGE_FAULT_IN_NONPAGED_AREA Error

  1. ian

    thank you so much for this. After I got the BSOD I though I was going to have to replace my power supply. Norton was the issue though! Thanks again.

    Reply

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