Server Essentials 2012 & 2016 Can’t Email Health Reports

This morning I noticed I was missing a bunch of the health reports from my servers that were running Server Essentials 2012 or 2016.

I opened the Dashboard on one of the servers and found these errors. . . . Cannot Send Mail and Windows Server Essentials Management Service is not running. 

I went into Services, like the error message suggested, but the Windows Server Essential Management Service was still running.

Server Essentials Unable to Email Health Report

I did a little digging and I found that apparently there is a bug in the Server Essentials software and when Daylight Savings Time occurs the server no longer can email health reports. 

Here is how to (workaround) fix the issue. This works for servers running Server Essentials 2012 and 2016.

Step One: Make sure the Essentials Dashboard is closed.

Step Two:  Open Services and find the Windows Server Essentials Provider Registry Service. Restart this service.Restart Windows Server Essentials Provider Service

Restarting the Windows Server Essentials Provider Registry Service restarts multiple services including the WSE Email Service and the WSE Management Service. 

Go back into your Essentials Dashboard and try emailing yourself a report. In my case, I was able to receive reports after the WSE Provider Registry Service was restarted.

I hope this helped. This was posted by techspeeder

5 thoughts on “Server Essentials 2012 & 2016 Can’t Email Health Reports

  1. Michael Del Re

    Do you know how to set the recovery option for this service? I have 1st, 2nd, and 3rd failure options all set to “restart the service” and i’m still having to start the service manually after reboots.

    Reply
    1. slione

      I had the same issue with this service, and two others, not restarting after a reboot and corrected the issue by changing the Startup type to Automatic (Delayed Start).

      Reply

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