Couldn’t update to Windows 8.1 (0x80070005-0x4000D)

I haven’t heard of many people, that the upgrade from Windows 8 to Windows 8.1 didn’t work smoothly. However, I did run into an issue recently. When trying to upgrade a Windows 8 computer to 8.1, it would download the update from the Microsoft Store but through the installation process it would error out. Here is how I fixed the issue. Kudos to Peter_Mc , without your helpful troubleshooting, this would have been a long day 🙂

Problem: When installing the Windows 8.1 update, the update would install until it got to 3% and then it would error out. This is the message it gave: Couldn’t update to Windows 8.1 . . .  Sorry, we couldn’t complete the update to Windows 8.1. We’ve restored your previous version of Windows to this PC.  0x80070005-0x4000D .8.1 upgrade error


Step One: Browse to this location: C:\$Windows.~BT\Sources\Panther and you will find a Setuperr log file. This log file contains the errors your computer ran into while upgrading the PC to 8.1.This is what my log said: User profile loading error.


Step Two:  Oddly enough, the c:\Users\Brent was an old user account that they weren’t using, and it corrupted for them. Since the user profile, Brent, was corrupt, I cut that whole user folder to the base of C:\. We then tried the upgrade process and it worked like a charm!

If this helped, like us on Facebook. This was posted by techspeeder.



2 thoughts on “Couldn’t update to Windows 8.1 (0x80070005-0x4000D)

  1. Troy Leong

    I’ve been trying to update Windows 8 to 8.1 forever. Yesterday I had someone from Microsoft on it for 4 to 5 hours…..and she couldn’t figure it out. Then I called back for a tier 2 level technician…..after 2 and a half hours of holding no one helped me so I hung up. Can you please post how I’m fixing this? I can’t figure out what your saying above. Can you post the directions as basic as possible ? Thanks in advance.

  2. Troy Leong

    P.S. I got the error code: 0x80070005-0x3000B
    Don’t know if this will narrow down my problem…..or if it’s the same as the one you posted.
    Thanks again.


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