Category Archives: Troubleshooting

Import AutoComplete file into new Outlook 2010 Profile

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Recently after a new server install, I ran into this issue.  When installing a new server I took the computers off the old domain and joined them to the new one. During this process I made a new Windows profile. Once joined to the new domain, I logged into the new Windows 7 profile and started setting up Microsoft Outlook 2010 .  I got the email account set up just fine however, the autocomplete was missing. Here is how I rescued my autocomplete file. These users were running Windows 7 and Microsoft Outlook 2010.

Please follow the steps carefully, I tried to explain this tedious task the best I could 🙂 .

Step One: Browse to your old Windows’ profile autocomplete guid: C:\Users\<oldusername>\appdata\Local\Microsoft\Outlook\RoamCache

autocomplete cache

In Outlook 2010 and newer your autocomplete file is stored as a Dat File. The file will begin with Stream_Autocomplete_ and then the guid number/letter combo . 

Step Two: Browse to your new Windows’ profile autocomplete guid: C:\Users\<newusername>\appdata\Local\Microsoft\Outlook\RoamCache Continue reading →

Microsoft Outlook: Delivery has failed to these Recipients or Groups

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Our customer recently switched to Microsoft’s Office 365 exchange service as their email provider. Previously to this transition, this company was hosting their own exchange server. After the upgrade some of the employees would get an error message when emailing within the organization.  Here is the message:Outlook Errorscreenshot.bmpscreenshot

sreenshot

The email address you entered couldn’t be found. Please check the recipient’s email address and try to resend the message. If the problem continues, please contact your helpdesk.  Outlook ErrorOutlook Error

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Set up Office 365 Email Forwarding to External Email Addresses

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Problem: A company split and they were using Office 365 for their email provider. Company A kept the domains. Company A kept all the existing user accounts and email addresses. Company B created a new Office 365 account with their own domain and new email addresses. We needed to be able to forward Company B’s emails to their new addresses, but Company A didn’t want to pay for their Office 365 licenses. Here is the resolution we came across. It worked quite well.

Resolution: I logged into Company A’s portal. I deleted the Company B’s user accounts that were no longer being used.

I then went into the Exchange admin center and clicked on Contacts.Contacts Tab

 

                                                       I then created a new mail user. Continue reading →

Clean Computer to Prevent System Breakage – Windows Accelerator Pro Virus

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In the recent past I received an email from someone that was wondering what he should do about the following pop-up.

SystemBreakage

Microsoft Antivirus has found critical process activity on your PC. You need to clean your computer to prevent the system breakage.

Before I got a chance to email him back, he hit OK on that pop-up. He then received this pop-up.

FakeAVmessage

Take note of the misspelling of the word, might.

I quickly emailed him back and told him that it was a fake anti-virus message. If he would have clicked clean computer, he would probably have gotten infected. I told him to run a full scan with his antivirus software. Thankfully, he wasn’t infected.

I decided I would have a little fun with this virus. I have a virtual machine for technical purposes, so I decided I would try to infect my virtual machine with this virus. I found the website that was infected.  Continue reading →

Import a .NK2 Autocomplete file into Outlook 2013

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Recently, I upgraded a user from Outlook 2007 to Outlook 2013. They used Microsoft’s Office 365 exchange service for their email. I set up the account without much of an issue until I got to the autocomplete file. Outlook 2007 stored the autocomplete file as an .NK2 file. Outlook 2013 saves the autocomplete file in a Stream_Autocomplete_***** .DAT file. When you start Microsoft Outlook 2013 for the first time it will try to automatically import your profilename.nk2 file into the new file format. In my situation it didn’t work correctly. It had imported a couple autocomplete files across but not nearly all of them. Here is how I manually imported the .NK2 file from Outlook 2007 into the new Outlook 2013 .Dat file.

Step One: Make sure your .nk2 file is in the following folder: %appdata%\Microsoft\Outlook. Make sure the .nk2 file doesn’t have a .old file (profilename.nk2.old) extension after it. If it has the .old file extension after it delete it.

Step Two: Your .NK2 file must have the same name as your current Outlook 2013 profile to import correctly. To check if the names match:

Click on the Start Menu > Control Panel then click on User Accounts> Mail > Show Profiles. If they match you are ready to go to the next step. If your autocomplete file doesn’t match the name of your profile simply rename it to your current profile name.

Step Three: Click the Start button and then click Run. 

Step Four: In the open box, type the following command: outlook.exe /importnk2  and then click OK. This should import the .nk2 file into the Outlook 2013 profile.

I then opened Outlook and all of the autocomplete addresses and contacts were there! I hope this works for you as well.

Source: Microsoft Support Article

This was posted by techspeeder.