Category Archives: Troubleshooting

QuickBooks Pro 2015 Occasionally Asks for Administrator Credentials

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We installed QuickBooks Pro 2015 on a terminal server running Windows Server 2012 R2. Quickbooks would work great for the most part, but once in a while Quickbooks would prompt for an administrator password.QuickBooks UAC Prompt Our customer called us about this issue so we decided to give his user account administrator Windows credentials on the terminal server. It didn’t go very long till he called us back again and told us that Quickbooks was still prompting for an administrator password. QuickBooks Database CredentialsAfter doing some research, this is the fix that worked for me.

Go to your start menu and type in Services.msc. Open Services and scroll down till you Continue reading →

Printers don’t Appear under Devices and Printers on Windows Server 2012 R2

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A client of ours uses remote desktop services on their Windows Server 2012 R2. They wanted to be able to print to their network printer from a remote desktop session. I found the printer and installed it and printed out a test page. Everything looked fine until I went under Devices and Printers and mysteriously the printer was nowhere to be found. I decided to open Printer Management, and expected to find them under there. There were no printers to be found underneath Print Management as well.

Quickbooks was installed on the server, so I decided to open that to see if any of the printers showed up underneath that. I went to print something and sure enough the printers showed in Quickbooks and I could print fine out of QuickBooks.

Solution: I did some research online. I found on this forum that a Windows Update was released for Server 2012 R2 that gave some people printer problems. The update that was causing this issue was KB2995388. My server was running Windows Server 2012 R2 so I decided to check my installed updates. Sure enough, KB2995388  was installed. I clicked the Continue reading →

Gmail POP Error in Outlook ” Receiving Reported Error (0x800CCC90)”

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Update 6/30/2017: If the below solution doesn’t work. Check out this updated post on my blog.

A customer was receiving this error message in Outlook 2007 the other day.

” Task “anybody@gmail.com” – Receiving reported error (0x800CCC90) : ‘Your incoming (POP3) e-mail server has reported an internal error. If you continue to receive this message, contact your server administrator or Internet service provider (ISP). The server responded: * OK Gimap ready for requests from (IP Address).

Gmail POP Error

The customer was using a Gmail address in Outlook. The account was set up as POP3. I wasn’t sure what the fix for this big error code was going to be. It is actually quite simple.

Solution: 

Step One:  Open Outlook and go File > Account Settings

Step Two: Click the email account you are having trouble with and select Change.

Step Three: Go to the More Settings button. Continue reading →

QuickBooks Premier 2013 Missing Outlook Option for Send Form

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I ran into this bizarre issue today. A customer called and said two of their computers could not email out of QuickBooks 2013 using Outlook 2013. Both computers were running Windows 7 Professional 64bit. I connected to one of the troublesome computers and sure enough, I browsed to Edit > Preferences > Send Form. Under Send Form they had the Web Mail and QuickBooks E-mail options but the Outlook option was mysteriously missing.

Outlook Send Form Option Missing So I rolled up my sleeves and went to work on it.

After about five or six hours of troubleshooting this issue I finally was able to get the problem resolved. I was on the phone with a QuickBooks rep for over two hours and he didn’t know the answer to the issue either. Here are some of the troubleshooting steps I went through before I found the solution. I will include links at the bottom of my article for some of the websites I visited trying to find a solution.

I. I made sure Outlook 2013 was a supported version in QuickBooks 2013.

II. Made Sure Outlook was the default mail program.

III. Set the default email program in Internet Explorer.

IV. Made sure their was a Mail profile in Outlook. I also created a new Outlook profile just in case that was the issue. It wasn’t.

V. I ran a repair on Office 2013 and QuickBooks 2013.
Continue reading →

Instructions to Remove the Malicious Finding Discount Program

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More and more computers these days get infected with adware and malware programs. A customer recently brought his laptop in that had the Finding Discount program installed. This program is malicious and I would consider it a PUP (Potentially Unwanted Program). It will change your search engines, bring up messages about your computer being infected, and slow down your computer. Here is a step by step process on how to remove this software.

The computer that was infected was running Windows 8.1. However, the removal process should be similar for those who are running Windows 7, Windows 8, or Windows 10.

Step One: Go to Control Panel > Programs > Uninstall a Program. Locate Finding Discount and click Uninstall.Finding Discount Under Programs

Step Two: When you click Uninstall you will get redirected to a webpage. It will probably look similar to the one below.This is when it gets interesting. Normally, you can click uninstall on a program and it will just remove itself. But this program proves to be quite tricky.Finding Discount Webpage

 

Step Three: Just ignore the message it is proclaiming. . . it is bogus. Scroll to the bottom of the webpage and enter the uninstall characters they provide.

Finding Discount Uninstall Code

Step Four: A small download will start called FindingDiscountUninstaller.exe from uninstall.finding.discount. Click Run once it is finished downloading. Continue reading →