Warranty Claim for HTC One Google Play Edition

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I purchased a GPE HTC One a couple months ago. Recently I had the unfortunate experience of my phone quitting on me. It wouldn’t turn on. I connected my phone to multiple chargers and verified those chargers were working, but it still wouldn’t power on. So I requested a warranty claim. Here is how I went about getting my warranty claim.

First off I “Googled” my issues and came up with this site.

I selected my device.

However, that site didn’t give me any information on how to contact Google, then I found this site . This website had support numbers for various countries. I called Google and got a helpful representative on the phone.

She stepped me through a couple troubleshooting steps to confirm the device was dead- it was. Once finished with the questions, she took my information and told me Google would Continue reading →

Broken iPhone home button? Here is a work-around. . .

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Here is a work-around, if you had the misfortune of your iPhone’s home button breaking or wearing out on you.

Step One: Go to Settings.

iPhone Settings

Step Two: Select General. Continue reading →

Antivirus Security Pro Virus (Trojan.Agent.rfz) Removal Instructions

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Monday Morning: Today I visited a customer that was infected with the “Antivirus Security Pro” virus. Our customer was using Windows Intune for antivirus protection on a Windows 7 computer. Here are a couple screenshots of the virus. It tries to pose as a legit antivirus program, when in fact it is infecting your PC. It then tries to make you pay for the antivirus software to fix all of “the problems” it is finding.

Antivirus Security Pro

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Windows Server 2012 Essentials: Cannot connect this computer to the server

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The following post is more a documentation article for myself than a troubleshooting article, but if this post helps you, that is great! Here goes:

When I run the client connection program to join a client computer to Windows Server 2012 Essenstials domain sometimes I get this error:

Cannot Connect Computer

“Cannot connect the computer to the server because either another software installation is in progress, or, the computer has a restart pending. Either complete the installation process, or, restart the computer and try to connect it again. If you still get this error after the computer restart, see Troubleshoot connecting computers to the server for more information.” Continue reading →

Error message “AMS360 client not installed” when using the browser to log in

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Background: One of our customers was having display issues with Internet Explorer 10. I uninstalled the Internet Explorer 10 Windows Update and reverted back to using Internet Explorer 9. I made these changes and the display issue was fixed! A little while later I was informed that when trying to log into the web version of AMS360 the following box would pop up:

AMS360 Client Install Error

Troubleshooting: The AMS360 client was already installed but I decided I would reinstall the client. Didn’t help. Made sure the website was added to the Trusted Sites in Internet Explorer- it was. And as far as I knew all the .Net Framework was installed, since it had been Continue reading →