Tag Archives: AMS360

Error message “AMS360 client not installed” when using the browser to log in

Background: One of our customers was having display issues with Internet Explorer 10. I uninstalled the Internet Explorer 10 Windows Update and reverted back to using Internet Explorer 9. I made these changes and the display issue was fixed! A little while later I was informed that when trying to log into the web version of AMS360 the following box would pop up:

AMS360 Client Install Error

Troubleshooting: The AMS360 client was already installed but I decided I would reinstall the client. Didn’t help. Made sure the website was added to the Trusted Sites in Internet Explorer- it was. And as far as I knew all the .Net Framework was installed, since it had been Continue reading

Toolbar missing in Vertafore AMS360 Program

I upgraded a customer from a Windows XP to a Windows 7 computer today. The customer had a complaint, that once logged into AMS360 their toolbar (the one circled in red)  would go missing.

Missing AMS toolbar

I did some troubleshooting and found out that the toolbar was not missing, it was just invisible. In other words, the toolbar was there if you moused over it but you could not see the icons. Once I stumbled upon that information, I linked the issue to Internet Explorer 10.

I went into Internet Explorer and clicked on Tools (right hand corner). Next clicked Internet Options > Advanced. I then checked the box Use software rendering instead of GPU rendering. Continue reading