Slow Input and Keyboard Lag in Google Chrome

13 Replies

A customer “complained” to me the other day that keyboard input on their computer was slow and delayed. I tested Microsoft Word and some other programs and everything worked normally. I troubleshot their computer some more and found that keyboard input was only slow and delayed in Google Chrome. Once I discovered keyboard input was slow in Google Chrome, I doubled down on the issue. Before I get into what all I did to troubleshoot the issues, this computer was running Windows 10 and Google Chrome Version 50.

I tried these troubleshooting steps and none of the below worked.

  • Started Chrome in Incognito Mode and typing was just as delayed
  • Created a new Chrome profile – same issue
  • Reinstalled Google Chrome – no go
  • Tried Mozilla Firefox and Internet Explorer – they were both fine
  • Checked Chrome browser extensions but only had LastPass & AdBlock Plus Installed
  • Disabled various flags under Chrome://flags – didn’t help
  • Checked to make sure the browser wasn’t starting in compatibility mode – it wasn’t
  • Tried starting the browser in compatibility mode – that didn’t work either
  • Disabled Hardware Acceleration in Chrome – No Change
  • Disabled Chrome from running in the background after the browser is closed
  • Removed Internet filtering software on computer- same trouble

I searched high and low on the Internet for an answer to this issue. However, I could find nothing that worked.

After all the above troubleshooting, I was convinced it was a process in Windows that was creating issues. I started by killing one process at a time and then typing in Google Chrome. After killing the iDrive process, for iDrive online backup, I tried typing in Google Chrome – everything was fine. I started iDrive backup again and once again my typing in Chrome was delayed.

I updated the iDrive application to the latest version and it seemed to have fixed the issue. If this issue returns again, I may need to uninstall iDrive and install a different online backup program.

I really can’t explain why this fixed the issue. I know the fix above may not solve your slowness issues in Chrome. If there is one person out there that this article can help, it will be worth this blog post. I will post some links below to some other articles that have Google Chrome troubleshooting tips that may help you.

http://www.tomsguide.com/answers/id-1951169/google-chrome-slow/page-2.html

https://www.reddit.com/r/chrome/comments/2bslbg/reddit_on_chrome_is_going_slow_typing_lag_is/

Please let a comment below if this post helped you, thanks. This was posted by techspeeder.

Internet Explorer 11 Crashes When Loading SharePoint Online Site

3 Replies

I ran into this issue with a customer today. She wanted their SharePoint site, part of their Office 365 subscription, as her home page in Internet Explorer 11. I put their SharePoint URL as the homepage in Internet Explorer. As soon as I opened Internet Explorer 11, it would instantly crash. After trying to open Internet Explorer up multiple times, and each time it crashed, I knew it was something between Internet Explorer and SharePoint Online not playing nice.

I went to EventViewer and found this message.ucrtbase.dll sharepoint IE crash

The item that stood out to me was the faulting module name: ucrtbase.dll. I did some research online and found the SharePoint Export Database Launcher addon was causing the crash.  According to this site; the SharePint Export Database Launcher does the following tasks.

SharePoint Export Database Launcher

  • An ActiveX control that enables a user to create or open a database that contains data from a list in Microsoft SharePoint Foundation
  • When a page that contains a view of a list opens, the _ExportToDatabase function is called, which is defined in the OWS.js file. This function creates the control on the page and exports the list.
  • This control is defined in OWSSUPP.dll, a dynamic-link library (DLL) that is installed in the %ProgramFiles%\Microsoft Office\Office14\ directory on the client computer during Microsoft Office 2010 Setup.

Continue reading →

10 Windows 10 Keyboard Shortcuts to Know

Leave a reply

Here are ten of my favorite Windows 10 keyboard shortcuts. Please let me know in the comment section below, what is your favorite keyboard shortcuts.

Thanks for watching. This was posted by techspeeder. Follow my channel !

Windows 2012 Essentials R2 Connector Stops Responding During Install

2 Replies

I ran into a very frustrating issue today. My job was to join a brand new Windows 10 computer to a domain. The server was running Windows Server Essentials 2012 R2. I felt this would be a simple job- but it didn’t turn out that way.

Typically, I join the computer to the domain using the Windows Server Essentials connector tool. Here are the steps I use below.

Step One: I went //servername/connect and installed the connector software. I rebooted the computer when I was prompted to do so.

Step Two: The computer rebooted and started booting into a _clientsetup_$ profile. The computer took a minute or two but it logged into the _clientsetup_$ profile. I was then prompted to enter the user’s credential’s to connect the computer to the domain.

Step Three: I entered the credentials, and then I selected “Setup this PC for myself”. Instantly, the connector software froze and said: “Windows Server Essentials Connector” has stopped responding, end program. The Connector software closed but the computer kept me logged into the _clientsetup_$ profile until I rebooted the computer.

I then logged into the computer. The computer was joined to the domain but the Connector software was not installed.

I thought this may have been a one-off issue so I tried joining the computer again. Once again, I was greeted with “Windows Server Essentials Connector” has stopped responding. I will list below all the things I tried -none of them worked.

  • I tried to join the computer to the domain with the admin credentials instead of the user’s credentials.
  • During the Connector software setup, I selected “Setup this PC for myself and others” instead of “Setup this PC for myself.
  • I checked Event Viewer. It said clientdeploy.exe has stopped working. Right before that error, I got a .Net framework error as well. I ran the Microsoft .Net Repair Tool. The .Net repair tool didn’t fix my problem, so I turned off .Net framework in “Turn Windows Features On or Off” in Windows. That didn’t work as well.
  • Installed the Windows Server Essentials R2 Connector from Microsoft’s website.
  • Right-clicked on the connector file and “Ran as an Administrator”
  • Connected the laptop via an Ethernet connection (instead of wireless) and ran the wizard.
  • I joined the domain manually and then tried to run the Connector software. It still failed.
  • I created a new local admin profile and ran the Connector wizard from that profile.
  • I rebooted the server.
  • Disabled IPv6 on the laptop- we thought maybe there was a conflict
  • Renamed the laptop multiple times
  • I checked the server. The computer showed up under the devices tab in the dashboard as being on the domain.  However, the computer showed offline and the server didn’t know what OS was installed or anything about the client.Server Essentials R2 Connector Issue

Continue reading →

OneDrive for Business: We can’t connect to the specified SharePoint site

3 Replies

I got a frustrating error while working on a customer’s computer the other day. He wanted to sync an Office 365 Group to his computer using OneDrive for Business. When I went to sync the files using the OneDrive for Business sync engine, I kept getting this frustrating error ” We can’t connect to the specified SharePoint site”. I finally figured out the solution to this issue, but it took a little while. Hopefully, this can save you some time.

Step One: Open an Office application, I would recommend Word. My client was using Office 2016, but Office 2013 should work as well.  Go to File > Account and click “Add a Service”. From the “Add a Service” dropdown select Storage > Office 365 SharePoint.Office 2016 SharePoint Storage

Step Two: Sign into your Office 365 account. Once your Office 365 login to SharePoint in successful you will see the location listed below Connected Services.

Step Three: Open Task Manger and kill the groove.exe process.

Step Four: Open the OneDrive for Business application and paste the URL of the SharePoint site. Now click Sync Now. You should now be able to sync your SharePoint docs without an issue.

Addon per Comment section: If you get “OneDrive for Business: We can’t connect to the specified SharePoint site” message, the server you are trying to access is using an authentication protocol not supported by this version of Office”, before “Add a service ” (as above), try to disconnect current services and reconnect them per steps above (starting with “Add a service “).  Thanks to Pascal for pointing this out. 

I hoped this helped you. Please let me know in the comments below whether this worked or not. Follow me on Twitter and YouTube for more troubleshooting tips. This was posted by techspeeder.

Resources: Generalist IT & Dave Harris