Recently, a customer brought a laptop to us. The laptop was running Windows 10 Home and the laptop needed Windows 10 Pro so it could be joined to a domain network. Normally, this upgrade process doesn’t take long. After paying for the Pro upgrade in the Windows 10 store and downloading the upgrade – we would reboot the computer. After every reboot of the computer, we got the following message:
“We couldn’t upgrade your edition. Try upgrading your edition of Windows again or contact your system administrator or Microsoft. Error code: 0x0 “
As you can see, that error code doesn’t give you much information. After multiple attempts, I decided this wasn’t a fluke issue and decided that there much be some software issue.
Here is how I resolved this issue. I’m not sure which troubleshooting step actually solved the issue but the upgrade went smoothly after I did the following.
Step One: I uninstalled McAfee Antivirus software. I have never liked McAfee so I decided I would start there.
Step Two: I disabled all applications from starting up. Here is the list of applications I disabled from startup.
BlueTooth Tray Application
Catalyst Control Center
CyberLink MediaLibrary Service
CyberLink Virtual drive
HD Audio Background Process ( Three of These)
Realtek HD Audio Manager
I started the Windows 10 Pro upgrade again and this time we were successful.
I hope this tip helps you. If you have had a similar experience, please post a comment below and follow me on Twitter.
This was posted by techspeeder.
I had the same issue, it was the Mcafee that solved it. It’s removal allowed me to upgrade
Awesome! Glad that you fixed the issue. Your input is valuable to me and our readers. Thanks
Thanks for the feedback! I appreciate it!
Thank you this helped so much
Thank you very much for posting. An expired McAfee internet security program was my issue.
Thx, McAfee was also the source of my problem. The upgrade went fine after I uninstalled it.
Same problem for me too – uninstalled the pre-installed McAfee and it went through fine.
Thanks for letting me know! There seems to be a trend that shows McAfee is the culprit.
Got a new laptop today and McAfee was the cause of the issue it seems. Once I uninstalled the upgrade work perfectly. 🙂
I’m having the same issue, except I have Avast Antivirus installed rather than McAfee so I’m wondering if this is a general antivirus issue here instead. I’ll try again later today with Avast uninstalled/disabled and report back on how it goes…
It worked! I can only think it must be a general antivirus issue then as I followed the advice here (I did disable all my startup apps as well) and the upgrade worked first time, very happy! 🙂
Awesome! Thanks for reporting back to me that it works. It helps everyone who reads this article.
Yes worked! Thanks very much for the tip. I have avast, but had already tried disabling it – no luck; when I disabled all non-required start-ups, this allowed the upgrade to continue.
Uninstalling McAfee antivirus also worked for me. was able to upgrade from home to pro with no issues. thanks for the tip.
How did you restart the upgrade? I’m stuck in the same issue. Uninstalled McAfee and can’t figure out how to restart the upgrade.
Hey man. Thank you so much. It Worked fine.
I recommend also to update windows 10 home to the latest version on windows update also.
PS.: in my case, I haven’t disabled the startup applications
Worked for me as well, thank you!
We also had exact problem with Error 0x0 and had to completely uninstall Avast virus protection. This did the trick
Tried all the useful tips listed here such as uninstalling anti virus and disabling start up programmes but to no avail. Kept getting error code 0x0. In the end it was the version of Windows 10 home I was running which seemed to be the problem. I was running version 1703. Once I upgraded to 1709 it let me do the upgrade to Pro. By this time I had spent hours with at least 7 different Microsoft tech ‘experts’ jumping on my machine remotely to ‘help’ and try using the default product key etc only to lose them in the restart and have to go through the whole process again with a new techy. One even went into my account to help me re order the upgrade but my bank put a block on the transaction as the guy kept hitting refresh and it kept attempting to place new orders. Took ages to sort out but I did receive refunds from Microsoft for the duplicates. They are clueless on this issue. Sorry for the long post but wanted to share my experiences!!
It turned out to be windows defender for me. Very helpful, thank you.
Merci, j’avais le même problème.
Same as Justin, turned off the three options in windows defender to disable it completely. Didn’t have McAfee to begin with. Worked right after disabling windows.
Hi there I’m having a problem upgrading windows 10 home to pro, it installs up to adding features 100% then says we couldn’t complete the upgrade undoing changes.
I’ve updated windows to latest version also removed anti virus software disabled everything in start-up. Removed all devices attached to the computer, disabled the monitor, also run file checker all ok,changed the windows 10 home key!
I’m at my wits end can you help??
did you figures yours out? I have tried all the suggestions with no luck..
OneDrive was the culprit for me. I had to shutdown the process and I was able to start the upgrade. Thanks for your help!