Do I need to re-install Microsoft Office when I switch Office 365 plans? This was the question I was faced with the other day. Our customer was switching from the discontinued Office 365 Midsize Business subscription to the Office 365 Business Premium plan. Here is what I learned doing this switch-over.
I used the switch plans utility in the Office 365 web control panel. The switch of the licenses was seamless. You can find information here on how to use the switch plans utility.
I thought I was all set! I was wrong. A couple days later our customer complained to me that they were getting pop-ups in their Office applications saying the product was unlicensed.
I was suspicious it was because we had switched plans. Microsoft Access is not included in the Business Premium package. I thought maybe the parts of Microsoft Office that our customer wasn’t paying for would just become disabled and the rest of the suite would work properly.
I tried signing into their office account and switching licenses for the Office suite that was installed but it wouldn’t recognize the new licenses. Continue reading