Tag Archives: Google Chrome

Slow Input and Keyboard Lag in Google Chrome

A customer “complained” to me the other day that keyboard input on their computer was slow and delayed. I tested Microsoft Word and some other programs and everything worked normally. I troubleshot their computer some more and found that keyboard input was only slow and delayed in Google Chrome. Once I discovered keyboard input was slow in Google Chrome, I doubled down on the issue. Before I get into what all I did to troubleshoot the issues, this computer was running Windows 10 and Google Chrome Version 50.

I tried these troubleshooting steps and none of the below worked.

  • Started Chrome in Incognito Mode and typing was just as delayed
  • Created a new Chrome profile – same issue
  • Reinstalled Google Chrome – no go
  • Tried Mozilla Firefox and Internet Explorer – they were both fine
  • Checked Chrome browser extensions but only had LastPass & AdBlock Plus Installed
  • Disabled various flags under Chrome://flags – didn’t help
  • Checked to make sure the browser wasn’t starting in compatibility mode – it wasn’t
  • Tried starting the browser in compatibility mode – that didn’t work either
  • Disabled Hardware Acceleration in Chrome – No Change
  • Disabled Chrome from running in the background after the browser is closed
  • Removed Internet filtering software on computer- same trouble

I searched high and low on the Internet for an answer to this issue. However, I could find nothing that worked.

After all the above troubleshooting, I was convinced it was a process in Windows that was creating issues. I started by killing one process at a time and then typing in Google Chrome. After killing the iDrive process, for iDrive online backup, I tried typing in Google Chrome – everything was fine. I started iDrive backup again and once again my typing in Chrome was delayed.

I updated the iDrive application to the latest version and it seemed to have fixed the issue. If this issue returns again, I may need to uninstall iDrive and install a different online backup program.

I really can’t explain why this fixed the issue. I know the fix above may not solve your slowness issues in Chrome. If there is one person out there that this article can help, it will be worth this blog post. I will post some links below to some other articles that have Google Chrome troubleshooting tips that may help you.



Please let a comment below if this post helped you, thanks. This was posted by techspeeder.

How to Remove Google Chrome Ransomware

I ran into this ransomware for the first time the other month. While a customer was browsing the Internet with Google Chrome, she got the following pop-up in her browser.


She knew it wasn’t legit so she decided to just close out of the browser. When she tried to close out of Google Chrome, this window popped up. Continue reading

Remove us.yhs4.search.yahoo.com Redirect virus

A little while ago a customer needed me to clean up his laptop. He had accidentally downloaded some junk programs and search engines. He was seeing lots of ad and his search engine on his browser had changed. I figured it would be relatively simple to remove, but this one surprised me.

Here are the steps I used to remove the Yahoo redirect virus.

1. I uninstalled the junk programs I found.

2. I ran Malwarebytes and removed all the threats I found.

3. I removed all the weird search engines and home pages I found in Internet Explorer and Google Chrome.

4. I ran ccleaner to get rid of unnecessary registry files and trash that got installed.

5. I restarted the computer and it was fast and seemed to be working fine. However, when  I did a search in Google Chrome this stupid Yahoo redirect came up.

So I tried a couple more things. I removed all the extensions and add-ons in Chrome. I also made a new Chrome profile.  I did a couple searches and I thought I had gotten the virus finally removed, so I told the customer he was all fixed up.

It wasn’t long later the customer contacted me that he was still getting the Yahoo redirect every now and then. When he did a Google search most of the time it would return a Google search result but 10% of the time the stupid Yahoo search engine would come up.
Continue reading

“SSL connection error” when using Google Chrome to access Google.com

A customer brought in a laptop today that couldn’t access Google.com or Gmail. They could go to all the other sites except those two. So I opened Internet Explorer and I got this error when trying to access Google.com:

                  Internet Explorer Error

When I saw that error I had no clue what was happening. I thought maybe there could be a virus giving us this issue. However I had run a quick scan with Malwarebytes before , and it didn’t find any objects. Also, the laptop was very fast. I decided to try reset Internet Explorer to its defaults (including erasing personal settings) – it didn’t fix the issue. I was practically stomped.

Then I opened Google Chrome and the same thing was happening. Google Chrome’s error message was a lot more helpful.

SSL connection error

I started looking around and decided this error might have something to do with the antivirus software running on the laptop.  The laptop had Kaspersky Internet Security 2013 installed. I started disabling the Antivirus protection and some of the other settings. I saved those settings and opened Google Chrome and Internet Explorer. I went to Google.com and the site loaded in both browsers. I used the process of elimination until I came upon the culprit that was blocking Google.com and Gmail.

Here is the steps I found to work. Attn: This is a workaround, do this at your own risk.

Step One: Close all open Internet browsers. Open your Kaspersky control panel and click Settings. Then go to the Advanced Settings tab and click on Network.  Under the “Encrypted connections scan ” uncheck Scan encrypted connections. Click Apply and OK.


Step Two: Close the control panel and open your browser. Try going to Google.com, if it works you are good to go. If you can’t go to Google.com, restart your computer and it should take care of the issue.

I tried to reinstall the certificates in the browsers since that seemed to be why I was got that error. When I opened the browser I got the same error. At this point,I believe there is a certificate conflict between Kaspersky and the browsers. If you update to the 2014 version there is a possibility that would fix this issue.

I personally don’t think it is a big deal to keep “scan encrypted connections” unchecked. This only disables that feature. You still have virus protection and a firewall for your computer.

I “Googled” the issue that I was having and Kaspersky has a forum thread full with this issue. Check it out if you want more information.

This was posted by techspeeder.