Tag Archives: Internet Explorer

Internet Explorer 11 Crashes When Loading SharePoint Online Site

I ran into this issue with a customer today. She wanted their SharePoint site, part of their Office 365 subscription, as her home page in Internet Explorer 11. I put their SharePoint URL as the homepage in Internet Explorer. As soon as I opened Internet Explorer 11, it would instantly crash. After trying to open Internet Explorer up multiple times, and each time it crashed, I knew it was something between Internet Explorer and SharePoint Online not playing nice.

I went to EventViewer and found this message.ucrtbase.dll sharepoint IE crash

The item that stood out to me was the faulting module name: ucrtbase.dll. I did some research online and found the SharePoint Export Database Launcher addon was causing the crash.  According to this site; the SharePint Export Database Launcher does the following tasks.

SharePoint Export Database Launcher

  • An ActiveX control that enables a user to create or open a database that contains data from a list in Microsoft SharePoint Foundation
  • When a page that contains a view of a list opens, the _ExportToDatabase function is called, which is defined in the OWS.js file. This function creates the control on the page and exports the list.
  • This control is defined in OWSSUPP.dll, a dynamic-link library (DLL) that is installed in the %ProgramFiles%\Microsoft Office\Office14\ directory on the client computer during Microsoft Office 2010 Setup.

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“SSL connection error” when using Google Chrome to access Google.com

A customer brought in a laptop today that couldn’t access Google.com or Gmail. They could go to all the other sites except those two. So I opened Internet Explorer and I got this error when trying to access Google.com:

                  Internet Explorer Error

When I saw that error I had no clue what was happening. I thought maybe there could be a virus giving us this issue. However I had run a quick scan with Malwarebytes before , and it didn’t find any objects. Also, the laptop was very fast. I decided to try reset Internet Explorer to its defaults (including erasing personal settings) – it didn’t fix the issue. I was practically stomped.

Then I opened Google Chrome and the same thing was happening. Google Chrome’s error message was a lot more helpful.

SSL connection error

I started looking around and decided this error might have something to do with the antivirus software running on the laptop.  The laptop had Kaspersky Internet Security 2013 installed. I started disabling the Antivirus protection and some of the other settings. I saved those settings and opened Google Chrome and Internet Explorer. I went to Google.com and the site loaded in both browsers. I used the process of elimination until I came upon the culprit that was blocking Google.com and Gmail.

Here is the steps I found to work. Attn: This is a workaround, do this at your own risk.

Step One: Close all open Internet browsers. Open your Kaspersky control panel and click Settings. Then go to the Advanced Settings tab and click on Network.  Under the “Encrypted connections scan ” uncheck Scan encrypted connections. Click Apply and OK.


Step Two: Close the control panel and open your browser. Try going to Google.com, if it works you are good to go. If you can’t go to Google.com, restart your computer and it should take care of the issue.

I tried to reinstall the certificates in the browsers since that seemed to be why I was got that error. When I opened the browser I got the same error. At this point,I believe there is a certificate conflict between Kaspersky and the browsers. If you update to the 2014 version there is a possibility that would fix this issue.

I personally don’t think it is a big deal to keep “scan encrypted connections” unchecked. This only disables that feature. You still have virus protection and a firewall for your computer.

I “Googled” the issue that I was having and Kaspersky has a forum thread full with this issue. Check it out if you want more information.

This was posted by techspeeder.

Internet Explorer 10 Security Update (KB2862772) Failed Installation

I recently worked on a Windows 7 64 bit laptop that was having issues installing the Cumulative Security Update for Internet Explorer 10 for Windows 7 (KB2862772).

KB2862772 update

The laptop would install the update and then I would restart. However, during the reboot it would do its normal update process “Configuring Windows Updates”, it would get to about 35% and then say “Failure Configuring Windows Updates, Reverting Changes”.

I searched online for some help but no one had a good solution for this issue. After a bunch troubleshooting this is the solution I found.

Step One: On the laptop, I went to Control Panel > Programs > Turn Windows features on or off. I unchecked the Internet Explorer 11 box and disabled the browser.

( On a side note) I don’t know why it said Internet Explorer 11, it should have said IE 10 since that was the version I was on. That could be one of the reasons the security update for Internet Explorer 10 didn’t want to install.

Step Two: I then went to Windows Update and installed the Security Update for Internet Continue reading

Error message “AMS360 client not installed” when using the browser to log in

Background: One of our customers was having display issues with Internet Explorer 10. I uninstalled the Internet Explorer 10 Windows Update and reverted back to using Internet Explorer 9. I made these changes and the display issue was fixed! A little while later I was informed that when trying to log into the web version of AMS360 the following box would pop up:

AMS360 Client Install Error

Troubleshooting: The AMS360 client was already installed but I decided I would reinstall the client. Didn’t help. Made sure the website was added to the Trusted Sites in Internet Explorer- it was. And as far as I knew all the .Net Framework was installed, since it had been Continue reading

IE10 Evernote Web Clipper Error: We cannot establish connection with Evernote application

A customer recently called me and said he was having difficulty clipping websites with Evernote Web Clipper, he would receive the following message:

Evernote Web Clipper Error

We cannot establish connection with Evernote application. Most likely you have ‘Enhanced Protected Mode’ enabled. To enable Evernote Clipper please preform following steps:              1. Navigate to Tools->Internet Options-> Advanced                                                                        2. In Security section unmark ‘Enable Enhanced Protected Mode’                                                3. Save changes                                                                                                                                  4. Restart Internet Explorer                                                                                                              If it does not help, please submit support ticket at http://support.evernote.com

Our customer was running Internet Explorer 10 and apparently the security settings didn’t allow Evernote Clipper to clip web pages. Continue reading