Monthly Archives: October 2013

IE10 Evernote Web Clipper Error: We cannot establish connection with Evernote application

1 Reply

A customer recently called me and said he was having difficulty clipping websites with Evernote Web Clipper, he would receive the following message:

Evernote Web Clipper Error

We cannot establish connection with Evernote application. Most likely you have ‘Enhanced Protected Mode’ enabled. To enable Evernote Clipper please preform following steps:              1. Navigate to Tools->Internet Options-> Advanced                                                                        2. In Security section unmark ‘Enable Enhanced Protected Mode’                                                3. Save changes                                                                                                                                  4. Restart Internet Explorer                                                                                                              If it does not help, please submit support ticket at http://support.evernote.com

Our customer was running Internet Explorer 10 and apparently the security settings didn’t allow Evernote Clipper to clip web pages. Continue reading →

How to retrieve your lost wireless passkey- Windows 7

Leave a reply

Did you ever forget what your wireless passkey was? Or did you ever want to connect to a secured wireless network but didn’t know the wireless key? Here is a tip on how to retrieve a wireless passkey on a Windows 7 computer.

Step One: Go to Control Panel > Network and Internet.Control Panel

Step Two: Select Network and Sharing Center.
Continue reading →

Toolbar missing in Vertafore AMS360 Program

Leave a reply

I upgraded a customer from a Windows XP to a Windows 7 computer today. The customer had a complaint, that once logged into AMS360 their toolbar (the one circled in red)  would go missing.

Missing AMS toolbar

I did some troubleshooting and found out that the toolbar was not missing, it was just invisible. In other words, the toolbar was there if you moused over it but you could not see the icons. Once I stumbled upon that information, I linked the issue to Internet Explorer 10.

I went into Internet Explorer and clicked on Tools (right hand corner). Next clicked Internet Options > Advanced. I then checked the box Use software rendering instead of GPU rendering. Continue reading →

Can’t sign in to Lync (2013) the server is temporarily unavailable

2 Replies

After working for hours on the, “Can’t sign in to Lync (2013) the server is temporarily unavailable ” issue, the solution turned out to relatively easy. Before I get to the solution, I will go into some detail with the troubleshooting I did.

Can't sign in to Lync

Problem: When trying to sign into Lync 2013 our customer would get the following error: Can’t sign in to Lync  The server is temporarily unavailable. If the problem continues, please contact your support team. Only one user was affected all the other users’ Lync clients were fine. Continue reading →