We installed QuickBooks Pro 2015 on a terminal server running Windows Server 2012 R2. Quickbooks would work great for the most part, but once in a while Quickbooks would prompt for an administrator password. Our customer called us about this issue so we decided to give his user account administrator Windows credentials on the terminal server. It didn’t go very long till he called us back again and told us that Quickbooks was still prompting for an administrator password. After doing some research, this is the fix that worked for me.
Go to your start menu and type in Services.msc. Open Services and scroll down till you Continue reading
I ran into this bizarre issue today. A customer called and said two of their computers could not email out of QuickBooks 2013 using Outlook 2013. Both computers were running Windows 7 Professional 64bit. I connected to one of the troublesome computers and sure enough, I browsed to Edit > Preferences > Send Form. Under Send Form they had the Web Mail and QuickBooks E-mail options but the Outlook option was mysteriously missing.
So I rolled up my sleeves and went to work on it.
After about five or six hours of troubleshooting this issue I finally was able to get the problem resolved. I was on the phone with a QuickBooks rep for over two hours and he didn’t know the answer to the issue either. Here are some of the troubleshooting steps I went through before I found the solution. I will include links at the bottom of my article for some of the websites I visited trying to find a solution.
I. I made sure Outlook 2013 was a supported version in QuickBooks 2013.
II. Made Sure Outlook was the default mail program.
III. Set the default email program in Internet Explorer.
IV. Made sure their was a Mail profile in Outlook. I also created a new Outlook profile just in case that was the issue. It wasn’t.
V. I ran a repair on Office 2013 and QuickBooks 2013.