Tag Archives: Microsoft Outlook

Outlook 2016 Hang Freezes When Previewing an Excel File

I was troubleshooting a computer the other day that was having Outlook freezing issues. This is what would happen. When previewing an Excel attachment in Outlook (2016) the document would preview but as soon as you would scroll around on the attachment, Outlook would freeze. You couldn’t open, close, or minimize Outlook. However, if you went into Task Manager to kill the program, Outlook appeared to be working normally and didn’t mention “Not Responding”.

After a bit more troubleshooting, I found when Outlook froze up, if I opened a File Explorer Window it would unfreeze Outlook and I could once again use. 

Another item I noticed was Outlook seemed to freeze when I used my mouse scroll wheel instead of the scroll bars on the previewed Excel document. I tried my hypothesis a couple times and sure enough, each time I scrolled the previewed Excel document with my mouse scroll wheel Outlook would freeze up.

Troubleshooting Steps I tried:

  1. I installed the latest Office updates.
  2. I opened Outlook in Safe Mode.
  3. I made sure all Add-Ins were disabled. 
  4. I ran Outlook as an Administrator
  5. I disabled all Preview Handlers in Outlook and then re-enabled. 

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Gmail POP Error in Outlook ” Receiving Reported Error (0x800CCC90)”

I ran into a problem the other day with Outlook throwing the following error when trying to pull email messages from Gmail: 

Outlook Error Message

Outlook Error Message

” Task “anybody@gmail.com” – Receiving reported error (0x800CCC90) : ‘Your incoming (POP3) e-mail server has reported an internal error. If you continue to receive this message, contact your server administrator or Internet service provider (ISP). The server responded: – ERR Unable to retrieve rfc822msgid:xxxxxxxxxxxxx.

Every message in Gmail has a message ID assigned to it. You can find the Gmail Message ID by opening an email message and then clicking the down arrow beside the “Reply” arrow. 

Show Original Message ID

Show Original Message ID

Gmail Message ID

Gmail Message ID

More than likely the issue is that Outlook downloaded the message but Gmail says the message was not downloaded yet. This results in the error message referenced above. 

Here are the steps I used to resolve this issue. 

Step One: Log into Gmail on the web. 

Step Two: In the search box, in Gmail, search for the message referenced in your error message it should look similar to this: rfc822msgid:<31799347-9C90-4BBB-917D-CF95CCC21451>. Make sure to type the message ID exactly how it is referenced in the error message. Depending on the message ID you may need to add @domain after it like this: rfc822msgid:<54126538.1818.0@wordpress.com>  .

Rfc822msgid Search Result

Rfc822msgid Search Result

If you typed everything correctly, you should find the offending email message. You can double check to make sure the email message ID matching the message ID of the error you are receiving in Outlook.

Step Three: Delete the offending email message from Gmail.

Step Four: Go back to Outlook and do a Send/Receive. The error message should disappear. If the error message does not disappear you can check out this older post about this issue or perhaps their are multiple messages that need cleared from Gmail. 

I hope this helps. Sound off in the comment section if it helped or if you have additional questions.

This was posted by techspeeder. 


How to Create a New Outlook Profile

If you follow me on YouTube, you already know I released a video on how to create a new Outlook profile. If you don’t follow me there, here is how to create a new Outlook profile. You can find written instructions below this video. 

Step by Step Directions:

Step One: Go to the Control Panel
Step Two:  Click User Accounts
Step Three: Click Mail (Microsoft Outlook)
Step Four: You are ready to add your profile. Click Add and Type a Profile Name
Step Five: Select your Email Account type (Most times you will want to click on Manual Setup or Additional Server Types unless you have an Office 365 account.)
Now enter your account information and when added Click Finish.
Step Six: If you already have an existing Outlook profile, you will want to select “Always use this profile” and select your new profile from the drop-down menu.
Now open Outlook and it you should be ready to go!

This was posted by techspeeder.

Outlook 2013 Disappears From Taskbar When Minimized

One of my customers was complaining that Outlook 2013 would disappear when he minimized the program. Here is the “fix” for this if you are experiencing the same thing. This “fix” will also work for Outlook 2016 running on Windows 10.

Step One: Open Outlook.

Step Two: Find the Microsoft Outlook icon in your icon tray. You may need to click the “up” arrow. Outlook Minimized Setting

Step Three: Right-click the Microsoft Outlook icon and uncheck the setting ” Hide When Minimized“. With that setting unchecked your problem will be solved.

If this helped you please leave a comment or share this tip with your friends.

This was posted by techspeeder.

Source: Microsoft Community 

Setup Gmail Account as POP3 in Outlook 2013

Here is a tutorial on how to setup your Gmail account in Microsoft Office 2013. These instructions will also work for Outlook 2007, 2010, and Outlook Preview 2016.

I created the video below on how to setup your Gmail account as POP3 in Outlook 2013. However, if you would rather follow text instructions you will find them below.

Before we open Outlook lets visit your Gmail account.

Log into your Gmail and go the gear in the right corner and select Settings.Gmail Account Settings

Go to the Forwarding and IMAP/POP setting tab. Enable POP for all mail. Continue reading