I was troubleshooting a computer the other day that was having Outlook freezing issues. This is what would happen. When previewing an Excel attachment in Outlook (2016) the document would preview but as soon as you would scroll around on the attachment, Outlook would freeze. You couldn’t open, close, or minimize Outlook. However, if you went into Task Manager to kill the program, Outlook appeared to be working normally and didn’t mention “Not Responding”.
After a bit more troubleshooting, I found when Outlook froze up, if I opened a File Explorer Window it would unfreeze Outlook and I could once again use.
Another item I noticed was Outlook seemed to freeze when I used my mouse scroll wheel instead of the scroll bars on the previewed Excel document. I tried my hypothesis a couple times and sure enough, each time I scrolled the previewed Excel document with my mouse scroll wheel Outlook would freeze up.
Troubleshooting Steps I tried:
I installed the latest Office updates.
I opened Outlook in Safe Mode.
I made sure all Add-Ins were disabled.
I ran Outlook as an Administrator
I disabled all Preview Handlers in Outlook and then re-enabled.
If you follow me on YouTube, you already know I released a video on how to create a new Outlook profile. If you don’t follow me there, here is how to create a new Outlook profile. You can find written instructions below this video.
Step by Step Directions:
Step One: Go to the Control Panel Step Two: Click User Accounts Step Three: Click Mail (Microsoft Outlook) Step Four: You are ready to add your profile. Click Add and Type a Profile Name Step Five: Select your Email Account type (Most times you will want to click on Manual Setup or Additional Server Types unless you have an Office 365 account.)
Now enter your account information and when added Click Finish. Step Six: If you already have an existing Outlook profile, you will want to select “Always use this profile” and select your new profile from the drop-down menu.
Now open Outlook and it you should be ready to go!
Issue: Customer contacted me that his email attachments from Outlook 2016 (Buy Office 2016) were corrupted when the recipient received the email. The recipient was unable to view or open the attachments without receiving an error.
Step One: I found the documents were definitely being corrupted. I verified it wasn’t the recipient since the “sent” email attachment in the Outlook sent folder was also corrupted. When trying to open the attachment I got this message: We’re sorry. We can’t open <doc name> because we found a problem with its contents.
Step Two: I found that the document would only become corrupted if the attachment Continue reading →
One of my customers was complaining that Outlook 2013 would disappear when he minimized the program. Here is the “fix” for this if you are experiencing the same thing. This “fix” will also work for Outlook 2016 running on Windows 10.
Step One: Open Outlook.
Step Two: Find the Microsoft Outlook icon in your icon tray. You may need to click the “up” arrow.
Step Three: Right-click the Microsoft Outlook icon and uncheck the setting ” Hide When Minimized“. With that setting unchecked your problem will be solved.
If this helped you please leave a comment or share this tip with your friends.