Tag Archives: Outlook

How to Create a New Outlook Profile

If you follow me on YouTube, you already know I released a video on how to create a new Outlook profile. If you don’t follow me there, here is how to create a new Outlook profile. You can find written instructions below this video. 

Step by Step Directions:

Step One: Go to the Control Panel
Step Two:  Click User Accounts
Step Three: Click Mail (Microsoft Outlook)
Step Four: You are ready to add your profile. Click Add and Type a Profile Name
Step Five: Select your Email Account type (Most times you will want to click on Manual Setup or Additional Server Types unless you have an Office 365 account.)
Now enter your account information and when added Click Finish.
Step Six: If you already have an existing Outlook profile, you will want to select “Always use this profile” and select your new profile from the drop-down menu.
Now open Outlook and it you should be ready to go!

This was posted by techspeeder.

Sent Attachments are Corrupted – Outlook 2016

Issue: Customer contacted me that his email attachments from Outlook 2016 were corrupted when the recipient received the email. The recipient was unable to view or open the attachments without receiving an error.


Step One: I found the documents were definitely being corrupted. I verified it wasn’t the recipient since the “sent” email attachment in the Outlook sent folder was also corrupted. When trying to open the attachment I got this message:  We’re sorry. We can’t open <doc name> because we found a problem with its contents.

Outlook Attachment Issue

Step Two: I found that the document would only become corrupted if the attachment Continue reading

Font Changes In Outlook when Replying to Email Messages

I ran into a strange issue the other day. Our client said every time she replied to an email in Outlook her font would change to a different color. The version of Outlook my client was using was Outlook 2013 , but this “fix” will also work for Outlook 2016. I got to digging around a bit in Outlook 2013 and I found this was actually a “feature” instead of a problem.

If you find you font automatically changing on you, when replying to email messages, this is where you need to go to turn it off.

Step One: Open Outlook. Go to File > Options > Mail > Stationary and Fonts > Uncheck “Pick a new color when replying or forwarding”. Click OK.

Outlook Stationary ChangeThat is all you need to do. I tested this and each time when the client replied her font and font color stayed to what she had set to default.

I hope this help you! This was posted by techspeeder. Follow my blog or my Twitter feed to keep up with the latest troubleshooting tips.

Outlook 2007 crashes when trying to attach file from network drive

This issue had me quite puzzled. A customer was running Microsoft Outlook 2007 on a Windows 7 Professional computer. The client told me whenever she would try to attach a file, in Outlook, she would get the following error.

Module Error

The specified module could not be found.

I had never seen this issue before. Here are some of the troubleshooting steps I went through. I thought it could be a virus or malware issue so I ran a scan till I knew that wasn’t the issue. I disable all the add-ins in Outlook that would affect performance, no difference. I created a new Outlook profile, same deal. I repaired Microsoft Office, didn’t fix the issue.

I decided to try disconnecting the mapped network drive. I disconnected the mapped network drive. I clicked “attach file” and it opened Windows Explorer without an issue. I went into the local documents and attached a file just fine. This confirmed in my mind that their had to be an issue between Outlook 2007 and the mapped network drive. I mapped the drive again and boom same error message and Outlook crashed as well.

I disconnected the network drive (R:\\sbs\folder1) and this time I mapped a different network folder (R:\\sbs\folder2). I clicked, attach file and this time I got no error message and Outlook didn’t crash! Now I was confused, one mapped network folder drive worked the other one didn’t. I tried accessing both network folders through Windows Explorer,(without going through Outlook). I could access both folders just fine. I was pretty much at wit’s end.

I called one of my colleagues about the issue. He found a .TVP file on the root of folder one. He removed the .TVP file. He then went into Outlook 2007 and tried attaching a file from that location. It worked. We copied the .TVP file back into that folder and the error came back and Outlook froze. Resolution: We took that .TVP file off the base of that folder and everything was back to normal!!

Some of the most difficult and irritating problems have such a simple fix. I believe this was probably a freak issue.  Apparently, their was a file association issue that was creating that error message and then Outlook would freeze and crash.

Special thanks to Kirby for helping me .

This was posted by techspeeder.

Import a .NK2 Autocomplete file into Outlook 2013

Recently, I upgraded a user from Outlook 2007 to Outlook 2013. They used Microsoft’s Office 365 exchange service for their email. I set up the account without much of an issue until I got to the autocomplete file. Outlook 2007 stored the autocomplete file as an .NK2 file. Outlook 2013 saves the autocomplete file in a Stream_Autocomplete_***** .DAT file. When you start Microsoft Outlook 2013 for the first time it will try to automatically import your profilename.nk2 file into the new file format. In my situation it didn’t work correctly. It had imported a couple autocomplete files across but not nearly all of them. Here is how I manually imported the .NK2 file from Outlook 2007 into the new Outlook 2013 .Dat file.

Step One: Make sure your .nk2 file is in the following folder: %appdata%\Microsoft\Outlook. Make sure the .nk2 file doesn’t have a .old file (profilename.nk2.old) extension after it. If it has the .old file extension after it delete it.

Step Two: Your .NK2 file must have the same name as your current Outlook 2013 profile to import correctly. To check if the names match:

Click on the Start Menu > Control Panel then click on User Accounts> Mail > Show Profiles. If they match you are ready to go to the next step. If your autocomplete file doesn’t match the name of your profile simply rename it to your current profile name.

Step Three: Click the Start button and then click Run. 

Step Four: In the open box, type the following command: outlook.exe /importnk2  and then click OK. This should import the .nk2 file into the Outlook 2013 profile.

I then opened Outlook and all of the autocomplete addresses and contacts were there! I hope this works for you as well.

Source: Microsoft Support Article

This was posted by techspeeder.