Tag Archives: Email

How to Enable “Undo Send” for your Gmail Account

Recently, Gmail rolled out a cool little feature called “undo send”. Basically this feature allows a user to “call back” a sent email. “Undo Send” doesn’t actually pull the email from the recipient’s mailbox; but instead puts a small time limit on the email before it is sent from your account. This allows you to undo a “sent” email for up to 30 seconds.

This is very useful if you accidentally forgot to attach a document or having the wrong recipient for the email. I would recommend enabling this feature. It may save you some embarrassment down the road.

Here is how to enable “Undo Send” for your Gmail account.

Step One: Log into your Gmail account.

Step Two: Click the gear in the right hand corner and go down to Settings.Gmail Settings

Step Three: Once Settings is opened click the General tab and you will see an Undo Send Option. Continue reading

Microsoft Outlook: Delivery has failed to these Recipients or Groups

Our customer recently switched to Microsoft’s Office 365 exchange service as their email provider. Previously to this transition, this company was hosting their own exchange server. After the upgrade some of the employees would get an error message when emailing within the organization.  Here is the message:Outlook Errorscreenshot.bmpscreenshot


The email address you entered couldn’t be found. Please check the recipient’s email address and try to resend the message. If the problem continues, please contact your helpdesk.  Outlook ErrorOutlook Error

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Set up Office 365 Email Forwarding to External Email Addresses

Problem: A company split and they were using Office 365 for their email provider. Company A kept the domains. Company A kept all the existing user accounts and email addresses. Company B created a new Office 365 account with their own domain and new email addresses. We needed to be able to forward Company B’s emails to their new addresses, but Company A didn’t want to pay for their Office 365 licenses. Here is the resolution we came across. It worked quite well.

Resolution: I logged into Company A’s portal. I deleted the Company B’s user accounts that were no longer being used.

I then went into the Exchange admin center and clicked on Contacts.Contacts Tab


                                                       I then created a new mail user. Continue reading

How to configure an Office 365 Exchange email acount on an iOS device

For the past while, a lot of people have asked me to set up their Office 365 email accounts on their iPhones. I decided I would write a small post on setting up Office 365 email accounts on your iOS device. The screenshots I have included in my tutorial were taken with an iPhone that was running iOS 7.0.2. However, these settings will work for those of you who are running older versions of iOS. If you have an Android device click here for instructions.

Step One: Touch Settings

iPhone Settings


 Step Two: Scroll down until you find Mail, Contacts, Calendars and select it. Continue reading

How to recover your lost Outlook email password

How many times do you find yourself scratching your head because you forgot your email password? Or how about when you are setting up an email account for a friend or customer and they don’t remember what it is?

I recently ran into a situation where I was setting up email accounts on some new computers we had just installed.  The problem was I didn’t know the passwords for the email accounts I was setting up in Microsoft Outlook. That is when I discovered this tool that will reveal the email account passwords in Microsoft Outlook. Here are the steps to retrieve your password if your account was previously set up in Outlook. ( This also works in Windows Live Mail.) 

Go to your Control Panel> User Accounts>Mail > Show Profiles. Select the profile you want.

Then select Properties. Click on the email address that you need the password from and then select change. You should now be at the screen that shows your email account information including your password (with asterisks). Keep that window open.

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